OneSource Service Support Associate

2 weeks ago


West Point, Pennsylvania, United States VALIDATION ASSOCIATES LLC Full time
Job Overview

At VALIDATION ASSOCIATES LLC, we are seeking a dedicated individual for the role of OneSource Service Support Associate. This position plays a crucial role in ensuring optimal customer satisfaction by providing initial assistance to clients reaching out to our support services.

This is a full-time remote opportunity.

Key Responsibilities:
  • Direct customers to the appropriate internal experts for effective issue resolution
  • Manage service requests efficiently
  • Organize maintenance schedules and document activities in the management system
  • Relay program details to service providers
  • Coordinate preventive maintenance and compliance efforts
  • Follow up on service incidents to ensure customer satisfaction
  • Log event specifics into the management system
  • Accurately and efficiently complete follow-up transactions
  • Collaborate with the service delivery team to achieve objectives
  • Maintain training and compliance in relevant fields
Additional Duties:
  • Ensure the accuracy of data
  • Present findings to management
  • Act as a point of escalation within customer site teams
  • Share best practices and training opportunities with the team
Communication Skills:
  • Communicate effectively with technical personnel
  • Professionally discuss troubleshooting scenarios
  • Monitor and resolve open requests
  • Escalate issues as necessary
  • Follow up on customer inquiries and commitments
Qualifications:
  • Associate Degree with 2+ years of experience or High School Diploma with 4+ years of experience in customer service
  • Proficient in Microsoft Office Suite
  • Strong verbal and written communication abilities
Preferred Skills:
  • Commitment to delivering exceptional customer service
  • Ability to work effectively both independently and as part of a team
  • Proficiency in relevant software tools
  • Strong analytical and Excel skills
  • Openness to technological advancements
  • Self-driven with excellent follow-up capabilities

This job description does not limit management's right to assign or reassign duties and responsibilities as needed.



  • West Point, Pennsylvania, United States VALIDATION ASSOCIATES LLC Full time

    Job OverviewAt VALIDATION ASSOCIATES LLC, we are seeking a dedicated professional for the role of OneSource Service Support Associate. This position is pivotal in ensuring that our customers receive outstanding support and satisfaction through our OneSource Support Services.This is a full-time remote opportunity.Key Responsibilities:Direct customers to the...


  • West Point, Pennsylvania, United States Russell Tobin & Associates Full time

    Russell Tobin & Associates is currently looking for an Associate OneSource Service Support Specialist to join a dynamic team.Key Responsibilities:Direct customers to suitable internal experts for effective issue resolution.Manage and process service requests efficiently.Oversee and respond to customer inquiries promptly.Facilitate regular maintenance and...


  • West Point, Pennsylvania, United States Resources for Human Development Full time

    About the RoleWe are seeking a dedicated and compassionate Direct Support Professional to join our team at Resources for Human Development. As a Direct Support Professional, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live independently in community-based settings.Key ResponsibilitiesSupervision...


  • West Point, Pennsylvania, United States Compass Group Careers Full time

    Position: Food Service AttendantCompass Group Careers is excited to announce openings for Food Service Attendants to become part of our dedicated team. This full-time role offers a competitive hourly wage of $16.50 along with a comprehensive benefits package.Location: Not specifiedSchedule: Full-time, Monday through FridayQualifications: No prior experience...


  • West Mifflin, Pennsylvania, United States Rite Aid Full time

    Customer Service LeadAs a Customer Service Lead at Rite Aid, you will play a crucial role in enhancing the Health and Wellness of your community. In this position, you will be responsible for supervising Store Associates and supporting daily operational activities to guarantee exceptional customer service and operational efficiency.Why work with us:...


  • West Point, Pennsylvania, United States Resources for Human Development Full time

    About Resources for Human Development:RHD is a national, comprehensive human services organization dedicated to providing caring, effective, and innovative services that empower people of all abilities. We strive to help individuals achieve the highest level of independence while building better lives for themselves, their families, and their...


  • West Chester, Pennsylvania, United States Pennsylvania Medicine Full time

    Job SummaryPennsylvania Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Food Service Associate, you will play a vital role in our mission by providing top-notch food service to in-patients and retail areas.Key ResponsibilitiesFood Handling: Prepare and serve...


  • West Chester, Pennsylvania, United States Crozer Health Full time

    The Nutritional Services Associate at Crozer Health will engage in a variety of essential tasks within the Nutrition Service Department. Responsibilities include the reception and proper storage of supplies, preparation of meals for service, and the delivery of food to patients. This role also involves maintaining cleanliness and sanitation standards,...


  • West Chester, Pennsylvania, United States Pennsylvania Medicine Full time

    Job SummaryPennsylvania Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Service Associate, you will play a vital role in our mission by providing outstanding meal service to our patients.Key ResponsibilitiesMenu Distribution and Order Acquisition: Ensure...


  • West Chester, Pennsylvania, United States Harrah's Philadelphia Full time

    Job Summary:We are seeking a highly skilled and customer-focused Beverage Server to join our team at Harrah's Philadelphia. As a Beverage Server, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key Responsibilities:Consistently demonstrate superior customer service skills,...


  • West Chester, Pennsylvania, United States Container Port Group Full time

    Customer Experience SpecialistJob Category: Operations Requisition Number: ACCOU001902Position OverviewContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our CX team.The selected candidate will oversee the daily management of key account orders, ensuring timely and precise processing, including the billing cycle, while...


  • West Chester, Pennsylvania, United States Hobart Service Full time

    Job SummaryWe are seeking a skilled Commercial Food Equipment Service Technician to join our team at Hobart Service. As a key member of our service team, you will be responsible for providing top-notch service and support to our customers across the country.Key ResponsibilitiesElectrical and Mechanical Troubleshooting: Use your technical expertise to...


  • West Chester, Pennsylvania, United States Atria Wealth Solutions Full time

    Job OverviewThe Financial Services Associate position at Atria Wealth Solutions offers a unique opportunity to play a key role in the success of the organization.Key ResponsibilitiesBuild and nurture strong client relationships through exceptional member service and financial expertiseProcess new account applications and financial requests with accuracy and...


  • West Chester, Pennsylvania, United States KLM Careers Full time

    Job Summary:KLM Careers is seeking a highly skilled HVAC Service Support Technician to join our team in West Chester, OH. As a key member of our support function, you will play a critical role in ensuring the smooth operation of our HVAC services.Key Responsibilities:Collaborate with the Service Manager and Field Service Technicians to streamline daily tasks...


  • West Chester, Pennsylvania, United States KLM Careers Full time

    Job Summary:KLM Careers is seeking an experienced HVAC Service Support Technician to join our team in West Chester, OH. As a key member of our support function, you will play a critical role in ensuring the smooth operation of our HVAC services.Key Responsibilities:Collaborate with the Service Manager and Field Service Technicians to streamline daily tasks...


  • West Chester, Pennsylvania, United States GE Renewable Energy Power and Aviation Full time

    Job OverviewAs the Director of Product Support Engineering, you will be instrumental in steering our worldwide product support division, ensuring optimal levels of safety, quality, delivery, and cost-efficiency (SQDC) in our service provisions. Your leadership will guarantee that our aeroderivative products function at their best, fulfilling the essential...


  • West Chester, Pennsylvania, United States Beacon Hill Full time

    Position Overview:As an IT Support Specialist, you will be an integral part of our team at Beacon Hill, providing essential support for various associate technologies and business applications.Key Responsibilities:Assist in managing service desk tickets and provide helpdesk support for both cloud-based and on-premise solutions.Collaborate closely with IT...


  • West Chester, Pennsylvania, United States Pennsylvania Medicine Full time

    About the RoleWe are seeking a highly skilled and compassionate Nursing Assistant to join our team at Pennsylvania Medicine. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesPatient CareProvide age-appropriate care for patients, taking...


  • West Chester, Pennsylvania, United States West Chester University Full time

    Position OverviewWest Chester University of Pennsylvania is seeking dedicated individuals for the role of Custodial Worker. This position is essential in maintaining a clean and welcoming environment for our diverse campus community.Key ResponsibilitiesPerform routine cleaning tasks to ensure facilities are well-maintained.Assist in the upkeep of educational...


  • West Chester, Pennsylvania, United States West Chester University Full time

    Position OverviewThe Facilities Division at West Chester University of Pennsylvania is seeking dedicated individuals for the role of Custodial Worker. This position is integral to maintaining a clean and welcoming environment for our diverse campus community.Key ResponsibilitiesPerform routine cleaning tasks in various facilities.Ensure the upkeep of...