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Beverage Service Associate

2 months ago


West Chester, Pennsylvania, United States Harrah's Philadelphia Full time

Job Summary:

We are seeking a highly skilled and customer-focused Beverage Server to join our team at Harrah's Philadelphia. As a Beverage Server, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:

  • Consistently demonstrate superior customer service skills, displaying a positive attitude, friendly demeanor, and enthusiasm from one interaction to the next.
  • Utilize effective communication skills to greet guests, take drink orders, and present checks in a timely and efficient manner.
  • Anticipate guests' needs and provide fast, flawless service, ensuring their satisfaction and loyalty to Harrah's Philadelphia.
  • Execute all service programs to prioritize service to our valued guests, promoting Total Rewards programs and registration.
  • Monitor guest consumption of alcohol and intervene as needed, adhering to guidelines and PRIDE certification.
  • Maintain a clean and organized station, adhering to Harrah's Philadelphia's high standards.

Requirements:

  • Ability to present change correctly and have knowledge of guest charge procedures.
  • Familiarity with tray service and knowledge of cocktail ingredients.
  • Ability to carry tray and stand for long periods.
  • Ability to work in a smoke-filled environment and sit and stand for prolonged periods.
  • Ability to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Disclaimer:

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or require other tasks when circumstances change.