Customer Support Associate

2 weeks ago


West Chester, Pennsylvania, United States Container Port Group Full time

Customer Experience Specialist

Job Category: Operations Requisition Number: ACCOU001902

Position Overview

ContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our CX team.

The selected candidate will oversee the daily management of key account orders, ensuring timely and precise processing, including the billing cycle, while fostering strong relationships with our clients.

Key Responsibilities:

  • Manage the email correspondence for assigned accounts
  • Accurately input orders in a timely manner
  • Collect and upload necessary documents into the internal system
  • Collaborate with field offices to address customer operational requirements
  • Identify and comprehend customer billing specifications
  • Review daily billing reports to facilitate the invoicing process
  • Understand pricing agreements with customers
  • Spot opportunities for business growth and communicate with sales or commercial teams
  • Update external platforms as necessary
  • Provide backup support for other accounts as needed
  • Maintain and refresh account profiles

Qualifications:

  • Experience in logistics is highly preferred
  • A college degree is preferred
  • Attention to detail is essential
  • Ability to manage multiple tasks effectively
  • Exceptional customer service skills are required
  • Strong communication and interpersonal abilities are necessary
  • Intermediate proficiency in Microsoft Office, including Excel, Word, and Outlook

Benefits and Perks:

  • Competitive salary
  • Comprehensive benefits package including:
    • Medical, Prescription, Dental, and Vision coverage
    • Life, AD&D, and Disability insurance
    • Employee Assistance Program
    • Financial planning services
    • 401(k) plan with up to 6% company match
    • Paid Time Off
    • Opportunities for professional development and growth
    • Tuition assistance
    • Casual dress code
    • Flexible work arrangements
    • Eligibility for bonuses

Company Overview:

ContainerPort Group, a division of the World Group, has been a leader in cargo transportation and freight services since 1971. With over 55 years of experience, we specialize in a range of transportation services, including container and domestic trucking, container depot operations, rail, warehousing, and logistics across the Midwest, Ohio Valley, Gulf, and East Coast of the United States.

Join our World Group Community today



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