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Clinical Support Associate

2 months ago

West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
About the Role

We are seeking a highly skilled and compassionate Nursing Assistant to join our team at Pennsylvania Medicine. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and their families.

Key Responsibilities
  • Patient Care
    • Provide age-appropriate care for patients, taking into account their growth and developmental phase of life, as well as their age-related factors such as thermal regulation, nutrition, safety, and functional needs.
    • Use appropriate resources for patients with special needs, such as language barriers, sensory problems, altered cognition, cultural, and religious needs.
    • Integrate principles of infection control and infection prevention into practice, using standard precautions and personal protective equipment.
    • Interact with patients in a manner that preserves their dignity, privacy, and meets their psychosocial needs.
  • Chart Management
    • Place correct labels on all paper chart forms (front and back) and ensure all chart forms are properly labeled.
    • Add blank forms to charts as needed and keep charts neat and pages secure (reinforced).
    • Maintain charts in accordance with CCH Policy & Procedure for sequence, neatly filing any remaining paper chart forms into their appropriate location.
    • Thin charts as needed per policy & procedure, prepare charts for admission, transfer, and discharge.
  • Electronic Order Management and Order Processing
    • Provide assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE), promoting and encouraging CPOE.
    • Demonstrate knowledge of order sets that practitioners may use with CPOE.
    • Actively use Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow-up on their CPOE practices.
    • Provide for the accurate and timely processing of orders, including follow-up phone calls, completing consult forms, and legibly transcribing on the kardex or any other forms.
  • Communication
    • Communicate patient and unit information to the RN and interdisciplinary care team in a timely manner.
    • Seek help from RN when needed.
    • Inform the RN when experiencing difficulty completing an assignment.
    • Receive report and clarify information as needed.
    • Inform RN when leaving the unit for any reason.
  • Documentation
    • Document patient care in an accurate, professional, and timely manner using Soarian and paper documentation forms according to policy and procedure.
  • Departmental Support
    • Maintain equipment in working order, using equipment appropriately, following Department policies for equipment and supply use, cleaning, and maintenance.
    • Perform assigned duties to maintain unit in a state of survey readiness and maintain quality initiatives, such as quality control measures, emergency equipment checks, nutrition area cleanliness, etc.
    • Perform assigned duties such as unit errands, stocking supplies, returning equipment to Central Supply, answering unit phone, etc.
Requirements
  • Credentials
    • Basic Cardiac Life Support (Required)
    • Certified Nurse Aid
    • Certified Nursing Assistant preferred.
  • Education or Equivalent Experience
    • H.S. Diploma/GED (Required)
    • H.S. Diploma/GED and 0-1 years Training and/or experience at an acute care facility or student nurse with hospital-based clinical experience required. 0-1 years Previous secretarial skills or healthcare experience preferred.