Client Support Specialist
2 weeks ago
Position Title: Customer Service Representative
Salary: Up to $50,000 base plus performance incentives
Work Schedule: Day Shift, Monday to Friday, on-site
Overtime may be necessary during peak periods.
Rotating on-call duties are part of the role.
Core Responsibilities: The primary function of the Customer Service Representative is to manage customer inquiries with the utmost level of service and care, provide internal assistance to the team, and supervise the daily operations schedule.
Essential Qualifications:
- At least two years of experience delivering exceptional customer service through various communication channels: telephone, text, email, and social media.
- High level of professional verbal communication and interpersonal skills.
- Dynamic, engaging personality with excellent organizational and time management abilities.
- Ability to work collaboratively within a team to meet departmental objectives. Must demonstrate reliability, integrity, and teamwork.
- Capable of independently meeting or exceeding established performance metrics with minimal supervision.
- Ability to make informed decisions based on logical reasoning.
- Expected to handle sensitive or confidential information with discretion.
- Proficient in learning and utilizing software applications effectively and accurately.
- Advanced knowledge of Microsoft Office and Google applications.
- Familiarity with the service area or ability to interpret maps.
- High school diploma or equivalent educational background.
Key Duties:
- Respond to incoming calls and assist clients with appointment scheduling and other inquiries.
- Conduct follow-up quality assurance calls post-appointments to ensure client satisfaction and identify referral opportunities.
- Maintain accurate and reliable data entry.
- Promptly and professionally address client concerns, escalating issues as necessary with tact and professionalism.
- Perform all responsibilities in alignment with company policies and procedures.
- Represent the organization in a professional and ethical manner, reflecting the company's values and integrity.
- Additional responsibilities as assigned.
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