Customer Service Representative
10 hours ago
MCI Careers is seeking a highly motivated and customer-focused Customer Service Representative - Financial Services to join our team. As a key member of our contact center, you will play a critical role in providing exceptional service to our clients in the financial services sector. This is an experienced-level position that offers on-the-job paid training and opportunities for advancement.
About the Role
In this role, you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. You will be responsible for handling inbound customer calls in a courteous, timely, and professional manner, including email and live chat. You will also need to escalate customer issues to the appropriate staff and managerial for resolution as needed.
Key Responsibilities
- Handle inbound customer calls in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problem-solving and effective call handling
Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- Minimum three years of experience in a call center environment; one year of experience in a customer service role required
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer
MCI Careers offers a competitive salary of $12.10 - $13.75 per hour, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage options. We also offer paid time off, regular raises, and advancement opportunities. Our company culture values diversity, equality, and inclusion, and we are committed to creating a workplace where everyone can thrive.
Location
This role is based in various locations across the country, with opportunities for remote work. If you are looking for a challenging and rewarding career opportunity in the financial services industry, please submit your application today.
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