Customer Service Coordinator

2 weeks ago


Honolulu, Hawaii, United States Polynesian Adventure Tours Full time

Polynesian Adventure Tours is a leading tour and transportation company in Hawaii, offering charter and tour services to the most sought-after locations in the islands.

We are seeking a highly skilled Base Dispatcher to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth, on-time, high-quality operation of daily station activities.

The successful candidate will have excellent communication skills, both written and verbal, and be able to provide accurate information and instructions to drivers, staff, and customers. You will also be responsible for interfacing with drivers, updating vendors with lunch orders and admissions, and monitoring community events and road closures to ensure timely service.

To excel in this role, you will require basic computer skills and knowledge of Microsoft Word and Excel. A one-year experience in customer service, dispatch, administration, or hospitality is essential, or any equivalent combination of experience and education.

In addition to your technical skills, you will possess good judgment and decision-making abilities, as well as the ability to recognize and define problem areas, collect information, establish facts, and draw valid conclusions.

We offer a competitive salary of $19.50 per hour, paid time off, medical, dental, vision, and drug insurance, 401(k) with a generous company match, employee assistance plan, pet insurance, employee discount, advancement opportunities, and free parking.

Policymakers Equal Opportunity/Affirmative Action employer.



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