Resident Service Coordinator
4 days ago
We are seeking a highly skilled Resident Service Specialist to join our team at Hunt Military Communities in Honolulu, HI.
Estimated Salary: $22.37 per hour
About the Role:
The Resident Services Specialist will be responsible for providing exceptional customer service to residents, coordinating requests with the property management team, and maintaining the overall appearance of the community.
Key Responsibilities:
- Serve as the primary point of contact for resident inquiries and concerns
- Coordinate and assist with requests from residents, including entering work orders into YARDI
- Provide high-level customer service through prompt and professional responses to inquiries
- Inspect model and vacant homes to ensure they are ready for touring prospective clients
- Administer move-in lease documents and home inspections with residents
- Coordinate move-outs, pre-inspections, and final inspections for outgoing residents
- Monitor rental account balances and ensure fees and rent charges are correct in Yardi
- Maintain the appearance of the office, amenities, model, homes, and community
- Conduct follow-up phone calls to residents to ensure work orders are completed to their satisfaction
Requirements:
- High School Diploma or GED (or equivalent) required
- Bachelor's Degree in Business Administration, Property Management, or related field preferred
- Experience working with computers and office software required
- Previous experience in sales preferred
- Strong customer service skills and ability to show houses in various weather conditions
- Demonstrated ability to exercise good judgment and discretion when handling confidential information
- Strong written and verbal communication skills and ability to communicate clearly with individuals at all levels
- Ability to handle multiple priorities with tight deadlines in a fast-paced environment
- A high degree of professionalism, strong work ethic, and sense of responsibility and integrity required
Benefits:
Hunt Military Communities offers a comprehensive benefits package, including paid time off, medical, dental, life, and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
EEO/ADA Statement:
The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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