Customer Service Ambassador

6 days ago


Honolulu, Hawaii, United States Dufry Full time
Host/Hostess Job Summary

The Customer Service Ambassador is a key team member in our restaurant, responsible for providing a warm and welcoming experience for our guests. As a Restaurant Host Team Member, you will be the first point of contact for our customers, setting the tone for their dining experience. Your role as a Dining Room Experience Coordinator will involve managing the flow of guests, ensuring they are seated and served in a timely and efficient manner. As a Seating and Service Specialist, you will work closely with our servers and kitchen staff to deliver exceptional service and ensure that every guest has a memorable experience. Your primary responsibility as a Hospitality Service Representative will be to provide outstanding customer service, ensuring that every guest feels valued and appreciated. If you have a passion for delivering top-notch customer service and have a knack for creating a warm and welcoming atmosphere, this could be the perfect opportunity for you.

Key Responsibilities:
  • Maintain a clean and organized dining area, ensuring that all tables are set and ready for guests.
  • Seat guests in a timely and efficient manner, ensuring that they are comfortable and have everything they need.
  • Work closely with our servers and kitchen staff to deliver exceptional service and ensure that every guest has a memorable experience.
  • Provide outstanding customer service, ensuring that every guest feels valued and appreciated.
  • Manage the flow of guests, ensuring that they are seated and served in a timely and efficient manner.
  • Assist with maintaining sufficient stock of roll-up silverware for the incoming shift.
  • Perform other duties in a team effort during downtime, including rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas, and properly cleaning and filling table condiments.


Requirements:
  • Customer service and cash handling experience preferred.
  • Excellent organization skills.
  • Ability to read and interpret restaurant seating charts.
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Ability to bend, twist, and stand to perform normal job functions.
  • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.


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