Support Specialist

2 weeks ago


Chicago, Illinois, United States Marillac Stt Family Services Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Support Specialist to join our team at Marillac St. Vincent Family Services Inc. The ideal candidate will have a strong understanding of our mission, vision, and core values, and will be able to effectively implement our G.R.O.W approach to provide holistic generational services to our clients.

Key Responsibilities
  • Oversee the Universal Intake System to track data and participation across MSV programs.
  • Work closely with Direct Service Staff to ensure the G.R.O.W approach is implemented in all services distributed to clients.
  • Strengthen participants' access to additional services, including referrals and/or bringing services on-site.
  • Develop and implement SMART Goal writing and quarterly accountability sessions with G.R.O.W clients.
  • Cross-program resource engagement to promote opportunities for participant feedback.
  • Track and input data for Universal Intake forms.
  • Complete required internal and external reporting in a timely and accurate manner.
  • Participate in ongoing education and professional development.
Requirements
  • At least 2 years of college and/or 3 years in related fields required.
  • Creative and motivated self-starter with excellent written, verbal, computer, and presentation skills.
  • Proven organizational and follow-up skills, with ability to work independently and as a member of a team.
  • Comfortable working with diverse clients, volunteers, staff, and other service providers.
  • Ability to handle a range of client situations calmly, professionally, and respectfully.
Language

Ability to read, speak, and write English proficiently. Bilingual is a plus.

Work Environment

The work environment is an internal office space with a moderate noise level. External environments may include visits to other facilities and client personal living spaces.



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