Customer Service Director Position

3 days ago


Los Angeles, California, United States Jobot Full time

A highly motivated and experienced leader is sought after to join our team as a Director of Customer Service.

Company Overview

We are a large, well-established food manufacturing company based in Vernon, CA. Our business has grown organically and through strategic acquisition, making us a key player in the industry.

Salary Information

The salary for this position is estimated to be between $140,000 and $175,000 per year, reflecting the high level of responsibility and expertise required.

Job Description

This exciting opportunity involves leading and enhancing our customer service department. As a hands-on leader with a passion for delivering exceptional customer service, you will have a keen eye for identifying and implementing strategic improvements.

You will work closely with various teams within the organization to ensure seamless coordination and drive continuous improvement. This includes analyzing customer service data and KPIs to identify trends, monitor performance, and develop strategies for improvement.

Your primary responsibilities will include developing and implementing a strategic customer service plan that aligns with the company's objectives and enhances customer satisfaction. You will also lead, mentor, and inspire the customer service team to deliver exceptional service, ensuring that all customer inquiries and complaints are handled promptly and effectively.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • A minimum of 5 years' experience in a customer service leadership role, preferably within the manufacturing industry.
  • Proven track record of developing and implementing effective customer service strategies.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Strong analytical skills, with the ability to interpret customer service data and KPIs to drive improvement.
  • Excellent problem-solving skills, with a proactive approach to resolving issues and preventing them from recurring.
Benefits

We offer an excellent benefits package, including comprehensive health insurance, generous paid time off, and opportunities for professional growth and development.

In addition, we provide a dynamic and supportive work environment, where you can collaborate with talented professionals who share your passion for delivering exceptional customer service.

Location

Our company is based in Vernon, CA, a thriving city with easy access to major transportation hubs and amenities.



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