National Customer Service Director

4 days ago


Los Angeles, California, United States Ipro Networks Pte. Ltd. Full time

At Ipro Networks Pte. Ltd., we are seeking a highly skilled National Customer Service Director to join our team. This exciting role offers an exceptional opportunity to lead our customer service team and contribute to the company's growth and success.

About the Role

The National Customer Service Director will be responsible for establishing and leading the customer service team, handling incoming phone calls and emails, and providing expert guidance and support to customers. Key responsibilities include:

  • Leadership & Management: Establish and lead the customer service team to achieve exceptional results.
  • Training and Mentorship: Develop and implement training programs to ensure high standards of service and technical proficiency among technicians.
  • Technical Expertise: Utilize knowledge in refrigeration and cooking equipment to provide expert guidance and support to customers.
  • Customer Service: Handle escalated customer service inquiries and resolve issues efficiently.
  • Network Expansion: Expand our third-party service network by onboarding new service companies for warranty work.
  • Reporting and Collaboration: Generate detailed service reports and collaborate with the engineering team to address equipment issues.
Requirements

To be successful in this role, you will need:

  • 2-3 years of experience in the food service refrigeration field.
  • Knowledge of refrigeration and cooking equipment.
  • EPA certification or equivalent licenses.
  • Proven leadership and management skills.
  • Experience in training and mentoring technicians.
  • Ability to travel for extended periods if necessary.
  • Strong organizational and communication skills.
About Us

Ipro Networks Pte. Ltd. is a global leader in talent acquisition and HR solutions, dedicated to delivering unparalleled service to clients and fostering employee growth. With a presence in multiple countries, we continue to lead the way in global talent solutions.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $100,000-$120,000, based on experience and qualifications.
  • A generous benefits package, including health insurance, retirement plans, and paid time off.


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