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Intake Specialist

1 month ago

Cincinnati, Ohio, United States TriHealth Full time
Job Title: Intake Specialist - Diversified Services

This is a full-time position at TriHealth, requiring excellent customer service skills and the ability to work in a fast-paced environment.

Job Overview:

This position is the first point of contact for customers accessing CH services. The Intake Specialist will provide excellent customer service, answer questions, and resolve issues while gathering confidential and sensitive information. They will also enter registration data into the computer, schedule appointments, and anticipate callers' needs.

Key Responsibilities:
  • Provide exceptional customer service to patients and guests
  • Answer questions and resolve issues in a timely and professional manner
  • Enter registration data into the computer and maintain accurate records
  • Schedule appointments and manage the phone system
  • Anticipate callers' needs and provide solutions
Requirements:
  • High School Degree or GED in General Studies
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Technical ability to operate multiple computer applications
Working Conditions:

This position requires the ability to work in a busy and dynamic environment. The Intake Specialist will be required to stand for long periods, use a computer, and communicate with patients and staff.

TriHealth SERVE Standards:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following:

  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas