Service Operations Supervisor
19 hours ago
Are you equipped with a dedicated mindset, strong work ethic, and a passion for customer satisfaction? If so, consider the opportunity to advance as a Service Operations Supervisor with our esteemed organization.
GATR Truck Center is actively seeking a full-time Technical Service Lead to oversee operations during the second shift. We provide competitive compensation tailored to experience and qualifications. If you are eager to enhance your career with a company that prioritizes its employees, continue reading.
We offer a monthly bonus incentive program, along with a $2000 Hiring Bonus.
GATR Truck Center provides a comprehensive benefits package that includes:
- Medical insurance with significant employer contributions
- Dental coverage
- Life insurance
- Short and Long Term Disability coverage
- Health Savings Account
- Employee Assistance Program
- Paid Holidays
- Paid Time Off
- A competitive 401k plan
Key Responsibilities:
- Assist the Service Manager and Service Writer in maintaining accurate and timely record-keeping.
- Optimize the use of available Service Shop Department space and personnel.
- Delegate tasks to ensure efficient and profitable operations within the Service Shop Department.
- Conduct quality checks on completed jobs.
- Supervise all activities within the Service Shop.
- Collaborate closely with the Service Writer to schedule and assign work to technicians.
- Support mechanics in diagnosing and repairing issues.
- Ensure that technicians complete their work within estimated timeframes.
- Manage unapplied time effectively.
- Train Apprentice Technicians.
- Coordinate parts requirements for the shop.
- Order, manage, and account for shop supplies.
- Ensure customer satisfaction with the services provided.
- Verify payment arrangements before vehicles leave the shop.
- Inspect all vehicles to guarantee repair quality meets established standards.
- Assist in resolving customer complaints.
- Track sales units throughout the service process.
- Participate in annual performance evaluations for technicians.
- Oversee repairs and/or replacements of shop tools.
About GATR Truck Center
GATR Truck Center is an authorized dealership for Volvo, Hino, Mack, and Kalmar Ottawa trucks, serving multiple locations across Minnesota and Iowa. We also represent Hyundai Translead Dry Van Trailers. Our extensive inventory includes a wide selection of new and pre-owned vehicles. Our dedicated sales, financing, service, and parts teams are committed to providing an exceptional experience for our customers.
Our workforce is vital to our success. We appreciate the dedication and effort they contribute, which is why we offer competitive pay and generous benefits. We foster a positive work environment that promotes learning and professional development.
Are You the Right Fit?
If you believe you possess the qualifications for this role, we look forward to discussing this opportunity with you.
GATR Truck Center is an Equal Opportunity Employer.
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