Front Desk Agent

4 weeks ago


Chicago, Illinois, United States Courtyard Midway Full time

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:

  • Register guests and handle room reservations
  • Provide exceptional guest service and respond to guest inquiries
  • Handle check-ins and check-outs in a friendly and efficient manner
  • Operate the front desk computer system and maintain accurate records
  • Assist with emergency procedures and provide support to guests and colleagues

Requirements:

  • High school diploma or equivalent required
  • Experience in a hotel or related field preferred
  • Positive and upbeat personality with a focus on delivering exceptional customer service
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays

About Us:

Courtyard Midway is a hotel located in Bedford Park, Illinois, near Chicago/Midway Airport. We offer a free 24-hour shuttle service and a restaurant on site. Our hotel features an indoor swimming pool, hot tub, and fitness center, making it an ideal location for business and leisure travelers.



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