Front Desk Representative

3 days ago


Chicago, Illinois, United States La Quinta Chicago Downtown Full time
Job Title: Front Desk Agent

La Quinta Chicago Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities:
  • Respond to guest inquiries regarding hotel amenities, services, and local attractions.
  • Process guest check-ins and check-outs in a friendly and efficient manner.
  • Manage guest room assignments and ensure accurate room inventory.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Process guest payments and handle cash handling and credit policies.
  • Stay up-to-date on hotel promotions, packages, and special offers.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:

La Quinta Chicago Downtown offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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