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Client Support Specialist

2 months ago

San Jose, California, United States BCforward Full time

Company Overview:
BCforward is a leading IT solutions and staffing firm that has evolved into a comprehensive personnel solutions organization since its inception in 1998. With headquarters in Indianapolis, Indiana, we operate delivery centers across North America, India, and Puerto Rico.

Position Title:
Customer Service Agent

Role Overview:
As a Customer Service Agent, you will play a crucial role in assisting Android app developers who publish their applications to the Play Store. Your primary responsibility will be to troubleshoot code-level issues and provide support through various communication channels.

Key Responsibilities:
1. Diagnose and resolve app-level API implementation issues.
2. Offer support via email and real-time chat to Play Developers.
3. Collaborate with cross-functional teams to ensure timely resolution of issues.
4. Contribute to the creation and upkeep of online documentation for Play.
5. Identify areas for improvement and collaborate on projects to enhance support tools and processes.

Qualifications:
- High School Diploma or GED.
- Minimum of 1 year experience in a customer service role, providing support through phone, email, or live chat.
- At least 1 year of experience in programming or API-level technical support.
- Proven ability to quickly and efficiently troubleshoot technical issues.
- Strong communication skills to convey technical concepts clearly.
- Effective time management and task prioritization skills.
- Familiarity with the app industry and interest in mobile application development.
- Attention to detail and a strong sense of responsibility.
- Understanding of customer support best practices and metrics.

Contact Information:
For further inquiries, please reach out to our recruitment team.