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Client Services Specialist

1 month ago

San Jose, California, United States Westpak Full time
Job Summary

Westpak is seeking a highly skilled Client Services Specialist to maintain day-to-day client relations and ensure world-class proposal fulfillment. This role requires a strong customer service focus, excellent communication skills, and the ability to work collaboratively with colleagues.

Key Responsibilities
  • Provide exceptional customer service through interactive and responsive communication via phone, in-person, and email.
  • Support the full cycle end-to-end process of quote writing, including understanding client scope, needs, and requirements.
  • Provide technical guidance and troubleshooting to guide clients to relevant testing support.
  • Take and process client orders, provide schedule information, and follow up as required.
  • Prepare accurate and complete quotes and revisions within required time metrics.
  • Complete required quote follow-up calls on a daily, weekly, and monthly basis to stimulate repeat business and loyalty.
  • Provide technical inquiries into client testing opportunities supporting both external and internal inquiries.
Requirements
  • Bachelor's Degree in a related field or equivalent industry experience.
  • 3-5 years of technical experience in packaging, testing, or a related industry.
  • 1-3 years of strong customer service and sales experience.
  • Ability to read and interpret documents such as protocols, industry specifications, and procedures.
  • Excellent verbal and written English language skills.
  • Possess a strong work ethic and a high level of professionalism.
  • Proficient in Microsoft Office suite and general computer literacy.
Personal/Professional Attributes
  • Fast learner and ability to communicate clearly.
  • Demonstrates strong accountability.
  • High focus on customer service and willingness to go above and beyond to get the job done.
  • Organized and impeccable follow-through skills.
  • Work collaboratively with colleagues.
  • Critical analysis mindset, constantly thinking outside the box.
  • Ability to find innovative solutions to complex problems.