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Client Service Specialist

1 month ago

San Jose, California, United States WESTPAK Full time
Job Description

Westpak is seeking a highly skilled and motivated Client Service Specialist to join our team. As a key member of our client services team, you will be responsible for maintaining day-to-day client relations and ensuring world-class proposal fulfillment. You will serve as a resource to existing customers, prospects, and all employees, providing exceptional customer service and support.

Key Responsibilities:

  • Provide high-level interactive and responsive customer service throughout the quote and testing stages.
  • Support the full cycle end-to-end process of quote writing, including understanding client scope, needs, and requirements.
  • Take and process client orders, provide schedule information, and follow up as required.
  • Prepare accurate and complete quotes and revisions within required time metrics.
  • Provide technical guidance and troubleshoot to guide clients to relevant testing support.
  • Complete required quote follow-up calls on a daily, weekly, and monthly basis to stimulate repeat business and loyalty.
  • Provide technical inquiries into client testing opportunities supporting both external and internal inquiries.

Requirements:

  • Bachelor's Degree in a related field or equivalent industry experience.
  • 3-5 years of technical experience in packaging, testing, or a related industry.
  • 1-3 years of strong customer service and sales experience.
  • Excellent verbal and written English language skills.
  • Ability to read and interpret documents such as protocols, industry specifications, and procedures.
  • Proficient in Microsoft Office suite and general computer literacy.
  • Math skills: ability to calculate and understand integrals and complex testing.

Personal/Professional Attributes:

  • Fast learner and ability to communicate clearly.
  • Demonstrates strong accountability.
  • High focus on customer service and willingness to go above and beyond.
  • Organized and impeccable follow-through skills.
  • Work collaboratively with colleagues.
  • Critical analysis mindset and ability to find innovative solutions to complex problems.

Westpak offers a competitive compensation package, including ESOP shares, 401k match, health benefits, and pet insurance for your furry loved ones. We are an employee-owned company with a strong focus on stewardship and integrity. If you are a motivated and customer-focused individual who is passionate about making lives better, we encourage you to apply for this exciting opportunity.