Home Care Intake Specialist

3 days ago


Chicago, Illinois, United States Broad Street Home Care Full time
Job Title: Home Care Intake Specialist

Broad Street Home Care is seeking a skilled Home Care Intake Specialist to join our team. As a Home Care Intake Specialist, you will be responsible for conducting thorough conversations with potential clients to understand their needs, preferences, and concerns.

Key Responsibilities:
  • Conduct comprehensive needs assessments to identify client requirements
  • Provide detailed information about our home care services and guide clients through the options available to them
  • Collaborate with HR to facilitate assessments and referrals, ensuring clients are matched with appropriate services and caregivers
  • Maintain accurate and confidential client records, ensuring compliance with company policies and regulations
  • Engage in follow-up communications with potential clients to address any additional questions or concerns
Requirements:
  • Bachelor's degree in healthcare or a related field preferred
  • Previous experience in customer service or healthcare, with a preference for roles involving client interaction or intake processes
  • Exceptional written and verbal communication skills, with an ability to convey complex information clearly and empathetically
  • Ability to work independently, identify needs, and implement effective solutions
  • Willingness to work outside of normal business hours as needed for patient emergencies
What We Offer:
  • Remote/Hybrid work arrangement
  • Opportunity to work with a diverse and inclusive company
  • Competitive compensation and benefits package

Broad Street Home Care is an equal opportunity employer, and we are committed to creating a workplace that is inclusive and respectful of all employees. If you are interested in joining our team, please submit your application.



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