Airport Customer Service Operations Supervisor

2 weeks ago

North Charleston, South Carolina, United States Unifi Aviation, LLC Full time
Benefits

Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines.

Competitive compensation with daily access to earned wages.

Paid holidays and paid time off.

401k company match upon eligibility.

Exclusive discounts and additional wellness programs.

Essential Functions / Key Responsibilities

Supervises and coordinates daily activities of team members to ensure safe and effective operations.


Monitors and enforces safe working practices in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.


Responsible for managing shift schedules, including workstation assignments, employee training, vacation planning, breaks, overtime assignments, and shift rotations.


Enforces company policies and procedures, including disciplinary actions, while promoting Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives. Investigates and addresses employee relations issues promptly.

Communicates with management regarding any problems or concerns.

Schedules and conducts shift meetings.

Assists in payroll administration; completes shift paperwork and performs other administrative tasks.


Performs job duties of assigned shift (i.e., assists passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handling ticketing, boarding, baggage, reservations, and resolving complaints and issues, directing passengers, etc.).

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:
Must be a local (in-state) resident.

Valid In-State Driver's License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete SIDA training to obtain airport authority identification security.

Experience:
2+ years of relevant experience. Must be open-minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:
Excellent customer service skills.

Strong work ethic.

Ability to work in a team-oriented environment.

Ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.

Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:
High School diploma or GED.

Experience:
4+ years of relevant experience.

Relevant supervisory experience.

Knowledge, Skills & Abilities:
Able to communicate information and instructions verbally and/or via radio equipment.

Able to communicate effectively in a professional manner.

Strong leadership qualities and ability to create a passionate and efficient workforce.

Able to effectively resolve employee conflicts.

Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:
Flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. Operates in a shift bid environment.

Work Environment:
Must be alert to moving vehicles or aircraft and use radio equipment.

Enjoy the outdoors on a daily basis (sun, rain, sleet, or snow).


May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods.


Physical Demands/Requirements:


Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Must be able to work in cramped or high places.

Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities
Supervise a team of Customer Service Agents and Leads.

Legal
Unifi is an Equal Opportunity Employer.

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