Luxury Brand Sales Consultant

2 weeks ago

Knoxville, Tennessee, United States Coach Full time

Position: Sales Associate III

Company: Coach

Coach stands as a premier design house renowned for its modern luxury accessories and lifestyle collections, celebrated for its commitment to quality craftsmanship. With a distinctive all-American spirit, the brand redefines luxury for the contemporary consumer, showcasing authenticity and innovation that is distinctly Coach. Globally, the Coach name embodies effortless New York style.

As part of the Tapestry family, we are a global collective of brands dedicated to optimism, innovation, and inclusivity.

Key Responsibilities:

Sales and Customer Service:

  • Aligns personal objectives with organizational goals and values.
  • Develops personalized sales strategies in collaboration with management.
  • Addresses customer needs with innovative, solution-oriented approaches.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Adapts to local market changes that may influence business performance.
  • Creates positive customer experiences through professional presentation and attire.
  • Exhibits Coach's standards of selling and service consistently.
  • Influences purchasing decisions with a balanced approach of patience and assertiveness.
  • Takes ownership of results, being mindful of personal and store performance metrics.
  • Adjusts selling techniques to enhance overall store performance.
  • Demonstrates friendly, confident, and genuine service skills.
  • Engages customers with product knowledge and suggests relevant add-ons.
  • Manages multiple customer interactions effectively.
  • Maintains consistent follow-up with customers to encourage sales closure.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape to foster sales and customer relationships.
  • Drives business through strategic selling, client engagement, and relationship management.
  • Adapts approach based on customer cues and needs.
  • Builds lasting relationships with clients.
  • Completes daily tasks without compromising service quality or brand standards.

Work Environment:

  • Promotes enthusiasm and a shared vision among team members.
  • Encourages teamwork, trust, and collaboration.
  • Exhibits confidence in customer interactions.
  • Takes initiative and demonstrates accountability for personal outcomes.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador for Coach at all times.
  • Displays adaptability and flexibility in a dynamic environment.
  • Maintains professionalism and composure consistently.
  • Develops short and long-term strategies to meet performance goals.
  • Utilizes company resources to stay informed and effective.
  • Addresses customer issues appropriately, involving management when necessary.
  • Encourages a collaborative selling atmosphere.

Operational Duties:

  • Completes daily operational tasks, ensuring store standards are met.
  • Adheres to retail policies and procedures, including loss prevention measures.
  • Utilizes company tools and technology to enhance client relationships and drive sales.
  • Restocks inventory as needed and processes shipments efficiently.

Qualifications:

  • Experience: 1-3 years in luxury retail preferred, with knowledge of current fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient with cash register systems and basic computer skills.
  • Physical Requirements: Ability to communicate effectively and perform physical tasks related to customer service and merchandising.
  • Schedule: Flexibility to work varied hours, including evenings and weekends, during peak retail periods.

Note: This description serves as a sample of the job responsibilities and does not encompass all performance requirements.

Coach is an equal opportunity employer.

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