Luxury Retail Sales Consultant

1 week ago

Knoxville, Tennessee, United States Coach Full time

Position: Sales Associate III

Company: Coach

Coach stands as a premier design house specializing in modern luxury accessories and lifestyle collections, renowned for its commitment to quality craftsmanship. With a distinctive all-American spirit, the brand embraces a contemporary approach to design, redefining luxury for the present day with authenticity and innovation that is uniquely Coach. Globally, the Coach name embodies effortless New York style.

As part of the Tapestry family, we are a global collective of brands that embodies unwavering optimism and a dedication to innovation and inclusivity.

Key Responsibilities:

Sales and Customer Service:

  • Aligns personal objectives with the organizational goals and values.
  • Develops personalized sales strategies in collaboration with management.
  • Addresses customer needs through proactive and innovative solutions.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Adapts to local market changes to enhance business performance.
  • Creates positive customer experiences through professional presentation and style.
  • Exemplifies Coach's selling and service standards consistently.
  • Influences purchasing decisions with a balanced approach of patience and assertiveness.
  • Takes ownership of personal and store performance metrics to achieve goals.
  • Utilizes effective selling techniques to enhance overall store results.
  • Engages multiple customers simultaneously while maintaining service quality.
  • Follows up with customers to nurture relationships and close sales.
  • Enhances product knowledge and stays updated on current collections.
  • Applies competitive knowledge to strengthen sales and customer relationships.
  • Drives business through strategic selling, clienteling, and relationship management.
  • Adapts approach based on customer cues to meet their needs.
  • Builds enduring relationships with customers.
  • Completes daily tasks efficiently without compromising service quality.

Workplace Environment:

  • Promotes enthusiasm and positivity towards shared goals.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Exhibits confidence in customer interactions.
  • Takes initiative and demonstrates accountability for individual results.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador for Coach at all times.
  • Remains adaptable and flexible to change.
  • Maintains professionalism and composure in all situations.
  • Develops both short-term and long-term strategies to meet performance metrics.
  • Utilizes company resources to stay informed and effective.
  • Addresses customer issues with appropriate solutions, involving management when necessary.
  • Encourages a collaborative selling environment.

Operational Duties:

  • Completes daily operational tasks, including maintaining the sales floor and backroom.
  • Adheres to all retail policies and procedures, including loss prevention.
  • Utilizes technology to support relationship building and achieve sales goals.
  • Restocks inventory on the sales floor as required.
  • Processes shipments as necessary.

Qualifications:

  • Experience: 1-3 years of experience in a luxury retail environment preferred, with a strong understanding of fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient in cash register systems and basic computer skills, including mobile devices.
  • Physical Requirements: Ability to communicate effectively, maneuver the sales floor, and lift products as needed.
  • Schedule: Flexibility to work varied hours, including evenings and weekends.

Note: This document serves as a sample of job duties and responsibilities and is not an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

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