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Luxury Jewelry Sales Consultant

2 months ago

Knoxville, Tennessee, United States Belk, Inc. & Belk eCommerce LLC Full time

Position Overview:
As a Luxury Jewelry Sales Consultant, you will enhance store performance and metrics by providing clients with exquisite jewelry pieces that represent cherished moments and create lasting memories.

Through exceptional customer service and comprehensive product knowledge, you will cultivate customer relationships that endure across generations.

Your interactions will ensure clients recognize that when it comes to premium jewelry acquisitions, they can rely on Belk consistently.

Key Responsibilities:

  • Achieve and surpass personal weekly, monthly, and annual sales targets.
  • Exceed personal Elite Service Plan attachment rate objectives.
  • Meet or exceed presale goals for designated events.
  • Achieve personal repair sales dollar targets.
  • Surpass Belk Rewards credit card solicitation goals.
  • Meet trunk show sales and appointment objectives.
  • Exceed Item Locator sales targets.
  • Build a clientele/customer base by encouraging customers to fill out client profile cards. Utilize these cards to send thank-you notes, inform customers of sales and special events, and make follow-up calls to boost Fine Jewelry sales.
  • Assist customers in selecting Fine Jewelry items and suggest complementary products with each purchase.
  • Handle customer transactions with professionalism, efficiency, and accuracy.
  • Perform minor repairs on Fine Jewelry, including adjusting watch links and changing watch batteries.
  • Maintain Fine Jewelry merchandising and visual standards, including departmental signage.
  • Uphold Fine Jewelry security protocols, ensuring keys are kept on person, displaying only one piece of merchandise at a time, and securing all showcases and safes.
  • Conduct diamond testing as necessary.
  • Check in and restock merchandise within display cases, ensuring items are organized by story.
  • Prepare merchandise transfers and repairs to the RPC as scheduled.
  • Complete customer repair envelopes and coordinate with the Repair department to ensure timely estimates and repairs.
  • Refer to Fine Jewelry Weekly Priorities and execute sales sets and operational tasks promptly.
  • Adhere to all procedures for inventory counts, clearance projects, and re-ticketing.
  • Maintain professional standards for dress and appearance.
  • Collaborate effectively with fellow associates, management, and business partners.
  • Comply with all company policies and procedures, including attendance and punctuality standards.
  • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, Sales Team Manager, or Store Management.

Qualifications:
Must complete all required Fine Jewelry Training and achieve a minimum score of 8 on quizzes.

  • High School Diploma.
  • Strong interpersonal communication skills.

Preferred Experience:
Experience in Fine Jewelry or retail/sales is preferred.

Physical Requirements:

  • Ability to operate keyboard, telephone, computer, and other business-related equipment.
  • Must be able to stand for the duration of the shift.
  • Ability to bend, stoop, and lift up to 30 lbs.
  • Hand dexterity to perform watch and fine jewelry repairs.
  • Ability to distinguish between various gemstones and metals such as gold, sterling silver, tungsten, and platinum.
  • Willingness to work a flexible schedule, including evenings and weekends, as required by the Fine Jewelry Department.