Patient Services Coordinator
5 days ago
We are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at Hudson Headwaters Health Network. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Greets patients and visitors promptly and professionally, ensuring a positive first impression of our healthcare facility.
- Assists patients, team members, and providers with incoming and outgoing calls, faxes, and correspondence, ensuring timely and accurate communication.
- Identifies emergency situations and takes appropriate actions to ensure patient safety and well-being.
- Schedules and reschedules patient appointments, prioritizing availability of provider schedules and maximizing efficiency.
- Collects copays, coinsurance, and self-pay balances at time of visit, offering patients the option to participate in our sliding fee program.
- Checks patients out, including scheduling follow-up appointments and processing referrals not requiring prior authorization.
- Reconciles payment batch amounts daily, reporting any discrepancies to the supervisor immediately.
- Performs all procedures in opening and closing departments in accordance with policy and procedure.
- Provides exceptional customer service to internal and external customers, ensuring a positive experience for all.
- Protects the confidentiality of patient electronic medical records in accordance with policy and procedure.
- Attends all expected training and meetings, assisting the Patient Services Manager or Lead with training Patient Services staff as needed.
- High School Diploma or equivalent required.
- Computer training and/or medical terminology training preferred.
- Minimum of one year of work experience in a medical office setting or equivalent training/education required.
- Demonstrated ability to manage multiple tasks and prioritize workload.
- Experience working with a diverse population required.
- Experience with Microsoft Office required.
- Experience with EMR and knowledge of billing a plus.
- Excellent customer service and communication skills required.
The pay rate for this position is $19.00/hour.
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Patient Services Coordinator
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Glens Falls, New York, United States Hudson Headwaters Health Network Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at Hudson Headwaters Health Network. As a key member of our health care team, you will be responsible for providing exceptional patient support services and ensuring a seamless experience for our patients and providers.Key ResponsibilitiesProvide...
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Patient Services Coordinator
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