Patient Service Coordinator

2 weeks ago


Niagara Falls, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full time
{"title": "Patient Service Representative", "description": "Job Summary

At Excelsior Orthopaedics Group, we are seeking a highly skilled Patient Service Representative to join our team. As the first point of contact for our patients, you will play a critical role in ensuring their experience is exceptional from the moment they enter our building.

Duties and Responsibilities
  • Verify appointment and insurance information, and enter registration details into Medent.
  • Perform registration procedures for new and follow-up patients, obtaining necessary demographic, insurance, and payment information.
  • Collect copays, balance cash drawers, and log weekly/monthly totals.
  • Collect past due monies due to Excelsior.
  • Verify insurance three days prior to HealtheNet, ensuring daily insurance verification quotas are met.
  • Remain flexible in work assignments as patient numbers vary and doctor schedules change.
  • Act as a liaison between patients and the billing department regarding billing issues.
  • Pull registrations through the patient portal.
  • Apply knowledge of medical terminology, specifically orthopedic terminology.
  • Proficiency in EMR and practice management computer programs.
Qualifications
  • Associates degree preferred; HS diploma or GED required.
  • 2+ years medical office experience; patient registration experience desired.
  • EMR experience required; MEDENT preferred.
Physical Demands

The position requires manual and finger dexterity, hand-eye coordination, standing, sitting, and walking. Occasional lifting and carrying of items weighing up to 20 pounds may be required.

", "lang_code": "en"}

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