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Patient Registration Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Registration Specialist to join our team at Glens Falls Hospital. As a key member of our cancer treatment program, you will play a vital role in ensuring the smooth registration and scheduling process for our patients.
Key Responsibilities- Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process.
- Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards.
- Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors.
- Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently.
- Monitor patient waiting areas for extended wait times and patient-related problems.
- Notify appropriate care team members if patient-related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check-in for patients.
- Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in.
- Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits.
- Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services.
- High school diploma/GED equivalent required.
- Successful completion of an AAS in health administration, business, finance, or related field preferred.
- 1 year of experience in a healthcare environment including working knowledge of insurances preferred.
- Baseline knowledge of medical terminology preferred.
- Knowledge of some anatomy/physiology preferred.
- Excellent computer, phone and customer service skills required.
- Excellent written and verbal communication skills required.
- Ability to problem solve/trouble shoot issues as they arise.
Glens Falls Hospital is a leading healthcare provider in the region, committed to delivering exceptional, patient-centered care to our community. We offer a competitive salary range of $18.00 to $25.87 per hour, as well as a comprehensive benefits package to our employees.
