Executive Director, Products, Sales and Marketing

The Executive Director, Products, Sales and Marketing at The Permanente Federation serves as the national liaison to KFHP's National Health Plan, focusing on providing Permanente input and clinical considerations to health plan products and benefits, supporting sales and account management and marketing with physician leadership and clinical messages, and providing essential direction and support to the Permanente Medical Group Liaisons for Health Plan Operations.

• Oversee and manage the day-to-day relationships with key National Health Plan functions, ensuring appropriate physician engagement and advocating for Permanente Medicine with National Health Plan.
• Oversee appropriate communities of practice and promote information sharing within and among The Federation and the Permanente Medical Groups (PMGs).
• Direct business strategy, organizational alignment, and prioritization of business initiatives, working closely with senior executives to guide the development, refinement, and articulation of the long-term business strategy.
• Drive the management of complex, cross-functional projects and/or programs, ensuring the coordination of appropriate stakeholders, influencing the assembly of teams and resources based on project needs and team member strengths, and defining the standards for the development, analysis, and management of project/program plans.
• Champion change management plans associated with business initiatives, leveraging and developing key stakeholder relationships to obtain support and buy-in for changes, partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives to guide long-term business strategy.
• Oversee team members in the assessment of strategic performance metrics to support business initiatives, leveraging partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications, providing advice on appropriate data analysis tools and approach to assess performance, and defining data requirements and obtaining customer agreements, including customer requirements as appropriate.
• Direct and oversee team(s) of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s), developing and leveraging partnerships with key stakeholders and cross-functional teams as appropriate, providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements, and ensuring the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Drive the development and implementation of long-term business initiatives, systems, and/or processes to a desired future state, maintaining a expert understanding of how current processes impact business operations across multiple domains, developing and leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components, providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains, overseeing the identification and validation of value gaps and opportunities for process enhancements or efficiencies to ensure future growth, and overseeing the establishment of appropriate governance and workgroup infrastructures to accomplish growth outcomes.
• Oversee the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events, monitoring the development of mitigation plans and strategies, and resolving risks or issues as appropriate.
• Champion continuous learning and professional development, establishing industry practices, standards, and benchmarks, attending and presenting at roadshows, conferences, and speaking events, determining the direction of ongoing and future enhancement and innovation of clinical consulting practices, standards, and methods across KP, serving as an advocate to ensure continuous learning and improvement is championed as a people strategy, providing training and guidance to stakeholders as appropriate, and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Oversee vendor management as required, proactively monitoring vendor performance levels across KP, overseeing the management of vendor invoices, and partnering with Procurement, Legal and/or clinical leadership to develop service level and/or scope of work agreements as appropriate.
• Monitor and take accountability for the compliance of teamwork activities, ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

• Minimum six (6) years supervisory experience managing direct reports.
• Bachelor's degree from an accredited college or university and minimum twelve (12) years experience in consulting, project management, data analytics, operations or a directly related field OR master's degree in Business Administration, Public Health, Health Services Administration, or related field and minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR in lieu of the degree requirement, minimum fifteen (15) years experience in consulting, project management, data analytics, operations or a directly related field.
• High School Diploma or General Education Development (GED) required.

• Five (5) years experience with KFHP (National Health Plan; MSSA).
• Six (6) years experience implementing large or complex projects or programs, including designing and evaluating for scale based on the size of implementation.
• Five (5) years experience in business analysis and business case experience.
• Five (5) years facilitating meetings with work teams or management.
• Five (5) years healthcare experience.
• Five (5) years experience delivering presentations to executive management.
• Four (4) years management experience working in a matrixed organization.
• Five (5) years experience in process improvement.
• Five (5) years experience in change management.
• Five (5) years project management experience.
• Eight (8) years experience consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
• Eight (8) years experience consulting with senior leaders at the VP level or above.
• Eight (8) years experience conducting ROI analysis and quantifying value of business initiatives.
• Six (6) years experience developing and delivering executive communications.
• Five (5) years working directly with physicians.
• Master's degree in Business Administration, Public Health, Health Services Administration, or related field.

Work is generally sedentary in nature but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

The Permanente Federation, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

The Permanente Federation, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.