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Front Desk Ambassador

2 months ago

Philadelphia, Pennsylvania, United States Modus Hotels Full time

Modus Hotels

Guest Service Ambassador (Front Desk)

Philadelphia, PA - Full Time

Meet Motto Philly

Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space that reflects our city's unique character.

Who We Are

We're a dynamic and entrepreneurial team that thrives on innovation and progress. We're open-minded individuals who are passionate about creating a genuine environment where everyone can be themselves.

We're collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture. We're passionate about delivering exceptional guest experiences and building a positive team culture.

What You'll Be Doing

Provide personalized customer service and experiences to guests, living like a local and showcasing your knowledge of the neighborhood and city.

Think on your feet, use good judgment, and problem-solve in a fast-paced environment. Provide support to guest services leaders and the entire hotel team, creating a warm and welcoming atmosphere.

What We're Looking For

We're seeking individuals who are passionate about hospitality and providing excellent guest service. You'll need exceptional communication skills, both verbal and written, and knowledge of Microsoft Office.

Open availability is required, and you must be prepared to work various shifts, including weekdays, weekends, and holidays.

What's in It for You

We offer a competitive benefits package, including generous health, dental, and vision insurance, plus 401K, all available on day 1. You'll also have access to free virtual fitness classes and discounted in-person memberships.

We're committed to providing a positive work-life balance and offer paid parental leave, tuition reimbursement opportunities, and a culture that promotes from within.

Our Core Values

We live by 10 core values that guide our actions and decisions:

  • Be wildly passionate. Inspire others with your thirst for excellence.
  • Be curious. Learn rapidly and eagerly.
  • Be innovative. Create new ideas that prove useful.
  • Embrace change. Remain agile, flexible, and nimble to thrive in an evolving world.
  • Communicate. Listen with the intent to understand. Share all relevant information.
  • Have integrity. Be honest and straightforward with everyone.
  • Use good judgment. Make wise decisions, even in the face of ambiguity.
  • Build a positive team. Learn from one another and help each other to be great.
  • Serve others. Our guests, community, and each other. Be a part of the bigger picture.
  • Live 360. Practice work-life balance.

We're an Equal Opportunity Employer

We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability, or attitude protected by state or federal law is not tolerated.