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Guest Services Representative

2 months ago

Hilton Head, South Carolina, United States Marriott International Inc Full time
Position Overview

As a key member of our hospitality team, the Guest Services Representative plays a vital role in creating memorable experiences for our guests. This position is not just about managing check-ins and check-outs; it is about crafting a unique and enjoyable stay for every visitor.

Key Responsibilities
Our Guest Services Representatives are empowered to:

  • Deliver exceptional service that enhances the guest experience.
  • Address guest inquiries and requests promptly and effectively.
  • Maintain a welcoming and professional atmosphere at all times.
  • Process operational tasks and assist in completing necessary reports.
  • Share insights about local attractions and amenities to enrich the guest's stay.

Essential Skills and Qualifications
To succeed in this role, candidates should possess:

  • A high school diploma or G.E.D. equivalent.
  • A passion for providing outstanding customer service.
  • The ability to work effectively in a fast-paced environment.
  • Strong communication skills and a professional demeanor.

Physical Requirements
This position requires the ability to stand, sit, or walk for extended periods and to handle objects weighing up to 10 pounds without assistance.

Marriott International is committed to fostering a diverse workforce and an inclusive culture. We uphold equal opportunity employment practices and do not discriminate based on any protected characteristics.

Join Us
At Marriott, we believe in empowering our associates to thrive both personally and professionally. If you are enthusiastic, active, and dedicated to enhancing your well-being, you may be the perfect fit for our team.