Bilingual Retail Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and recommending products to meet their needs.
Key Responsibilities- Provide excellent customer service, ensuring high levels of customer satisfaction
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build trust relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently with company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas, ensuring accuracy and efficiency
- Pull products from the sales floor or warehouse, ensuring timely and accurate delivery
- Tint and mix products as needed, to customer specifications
- Stock shelves and set up displays, maintaining a visually appealing store environment
- Clean store equipment, ensuring optimal performance and efficiency
- Load and unload delivery trucks, ensuring safe and timely delivery
- Assist in making deliveries as needed, providing excellent customer service
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and features
- Comply with inventory control procedures, ensuring accurate and efficient inventory management
- Suggest ways to improve sales, contributing to the success of the store
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to retrieve material from shelves and floor stacks, and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
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