Bilingual Retail Customer Service Representative
4 weeks ago
At Sherwin-Williams, we're looking for a skilled Bilingual Retail Customer Service Specialist to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.
Key Responsibilities:
- Provide exceptional customer service, ensuring high levels of customer satisfaction
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
About Us:
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth, development, and recognition. We value diversity and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A diverse and inclusive work environment
- A commitment to customer satisfaction and excellence
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you
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