Retail Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Create a positive customer experience by ensuring accurate transactions and/or orders.
- Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
- Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Build emotional connections through meaningful and empathetic interactions with customers.
- Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provide the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
As a Retail Customer Service Representative, you will enjoy a range of benefits, including:
- Generous paid time off, holiday and sick time.
- WiselyPay - get earned wages up to two days early.
- Paid parental leave (up to 16 weeks).
- KinderCare tuition discount.
- Retirement and bonus plans.
- Co-worker discount, meal deal, and referral bonus.
- Pet insurance program.
- Education assistance and learning programs.
- Safety shoe reimbursement.
- 24/7 telehealth visits.
- Dental and vision plans.
- Medical and Rx plans (must work min. 20 hrs/wk).
To be successful in this role, you will need:
- 1 year sales or customer service experience preferred.
- High School Diploma or equivalent.
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