Retail Customer Service Representative

2 weeks ago


Renton, Washington, United States Ingka External Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Create a positive customer experience by ensuring accurate transactions and/or orders.
  • Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
  • Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Build emotional connections through meaningful and empathetic interactions with customers.
  • Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
  • Provide the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
What We Offer

As a Retail Customer Service Representative, you will enjoy a range of benefits, including:

  • Generous paid time off, holiday and sick time.
  • WiselyPay - get earned wages up to two days early.
  • Paid parental leave (up to 16 weeks).
  • KinderCare tuition discount.
  • Retirement and bonus plans.
  • Co-worker discount, meal deal, and referral bonus.
  • Pet insurance program.
  • Education assistance and learning programs.
  • Safety shoe reimbursement.
  • 24/7 telehealth visits.
  • Dental and vision plans.
  • Medical and Rx plans (must work min. 20 hrs/wk).
Requirements

To be successful in this role, you will need:

  • 1 year sales or customer service experience preferred.
  • High School Diploma or equivalent.


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