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Customer Experience Associate

2 months ago

Fort Wayne, Indiana, United States Massage Envy Full time

About Us:

Massage Envy is a leading provider of massage and wellness services, dedicated to helping individuals achieve their health and wellness goals.

Job Summary:

We are seeking a highly motivated and customer-focused Sales & Customer Service Representative to join our team. As a Sales & Customer Service Representative, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities:

  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of our services by educating clients on new and expanded services, selling our wellness program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach

Requirements:

  • High school diploma or equivalent required; previous retail or sales experience preferred
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

What We Offer:

  • Competitive base pay and bonus structure
  • Dental and vision plans available
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free service each month (for qualified employees)
  • Discounts on products and services

Why Join Our Team:

  • Trained leadership that is invested in your success
  • Award programs and recognition for outstanding performance
  • A caring community that values individuality and knowledge sharing