Customer Service Associate

1 week ago


Fort Wayne, Indiana, United States BurgerFi Full time

Position Overview:
As a Customer Service Associate, you will play a vital role in delivering exceptional service that enhances the dining experience for our guests. Your demeanor and approach significantly influence the overall perception of our establishment.

Key Responsibilities:
  • Handle transactions for menu items with accuracy and efficiency.
  • Answer phone inquiries and take carry-out orders with professionalism.
  • Prepare and serve custard while ensuring quality standards.
  • Complete opening and closing tasks as assigned.
  • Maintain a clean and organized workspace at all times.
  • Address customer feedback and relay any concerns to management promptly.
  • Provide a warm greeting when answering phone calls, ensuring clarity in communication.
  • Accurately input phone orders into the system, confirming details with customers.
  • Take messages for management, ensuring all necessary information is recorded.
  • Ensure accuracy in cash handling and credit transactions throughout your shift.
  • Perform cleaning duties, including sweeping, mopping, and sanitizing surfaces.
  • Keep the dining area and condiment stations tidy and well-stocked.
  • Follow the cleaning schedule for restrooms and other facilities.
  • Wrap and prepare food items for service or takeout.
  • Notify management of any shortages in products.
  • Engage in upselling techniques to enhance customer orders.
  • Brew beverages and maintain the drink cooler.
  • Prepare custards according to established specifications.

Qualifications:
  • Must demonstrate a willingness to collaborate and work diligently.
  • Previous experience in a similar role is beneficial but not mandatory.
  • Effective communication skills with both customers and team members are essential.
  • Ability to reach, bend, and lift items weighing up to 25 pounds.
  • Capability to stand for extended periods, up to 10 hours.


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