Customer Service Associate
1 week ago
Position Overview:
As a Customer Service Associate, you will play a vital role in delivering exceptional service that enhances the dining experience for our guests. Your demeanor and approach significantly influence the overall perception of our establishment.
Key Responsibilities:
- Handle transactions for menu items with accuracy and efficiency.
- Answer phone inquiries and take carry-out orders with professionalism.
- Prepare and serve custard while ensuring quality standards.
- Complete opening and closing tasks as assigned.
- Maintain a clean and organized workspace at all times.
- Address customer feedback and relay any concerns to management promptly.
- Provide a warm greeting when answering phone calls, ensuring clarity in communication.
- Accurately input phone orders into the system, confirming details with customers.
- Take messages for management, ensuring all necessary information is recorded.
- Ensure accuracy in cash handling and credit transactions throughout your shift.
- Perform cleaning duties, including sweeping, mopping, and sanitizing surfaces.
- Keep the dining area and condiment stations tidy and well-stocked.
- Follow the cleaning schedule for restrooms and other facilities.
- Wrap and prepare food items for service or takeout.
- Notify management of any shortages in products.
- Engage in upselling techniques to enhance customer orders.
- Brew beverages and maintain the drink cooler.
- Prepare custards according to established specifications.
Qualifications:
- Must demonstrate a willingness to collaborate and work diligently.
- Previous experience in a similar role is beneficial but not mandatory.
- Effective communication skills with both customers and team members are essential.
- Ability to reach, bend, and lift items weighing up to 25 pounds.
- Capability to stand for extended periods, up to 10 hours.
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