Clinical Operations Manager

1 week ago

Temple Terrace, Florida, United States Chapters Health System Full time
Manager, Patient Resources (RN)

At Chapters Health System, we are dedicated to making a meaningful impact in the lives of our patients and their families. As a part of our team, you will engage in a mission-driven environment focused on exceptional patient care and community service.

Position Overview:
The Clinical Manager of Triage is responsible for overseeing the round-the-clock nursing teams that provide telephonic support to patients and their families.

This role involves active collaboration with the team to ensure adequate shift coverage and to provide immediate decision-making support.


Essential Qualifications:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Current RN license in Florida or an active multistate/compact nurse license.
  • Certification in BLS for healthcare professionals from an accredited organization.
  • A minimum of three years of relevant experience, including at least one year in a management role.
  • Experience in acute or post-acute care settings is preferred.
  • Proven ability to manage multiple tasks with attention to detail.
  • Experience managing remote teams effectively.
  • Familiarity with children, family, and group therapy modalities.
  • Strong verbal and written communication skills.
  • Previous experience with EMR/EHR systems.
  • Ability to respond to urgent situations and develop innovative solutions.
  • Capability to handle multiple priorities and manage emotional stress in a healthcare environment.
  • Valid driver's license and automobile insurance as per company policy.
  • Willingness to travel to various locations as needed.
  • Ability to meet the physical demands of the role.
  • Capacity to remain composed and effectively manage crisis situations.
  • Strong focus on achieving goals with excellent time management skills.
  • Commitment to outstanding customer service.
  • Self-motivated work style with minimal supervision.

Core Competencies:

  • Successfully complete competency requirements for this position.

General Responsibilities:

  • Represent the organization professionally through all interactions.
  • Adhere to all applicable regulations and company policies.
  • Maintain confidentiality of sensitive information.
  • Utilize resources responsibly and efficiently.
  • Engage in community and professional organizations to promote the company.
  • Contribute to performance improvement initiatives.
  • Enhance personal professional knowledge and skills.
  • Participate in quality assessment and performance improvement activities.

Leadership Expectations:

  • Communicate effectively and adapt style to the audience.
  • Demonstrate initiative in achieving organizational goals.
  • Understand and accept management responsibilities.
  • Make informed decisions based on logical reasoning.
  • Plan and organize effectively to meet objectives.
  • Guide team members towards successful task completion.
  • Uphold the highest standards of ethical conduct.
  • Educate staff on compliance responsibilities.

Key Responsibilities:

  • Supervise telephonic staff managing patient-related inquiries and ensure exceptional service delivery.
  • Foster relationships with community stakeholders and internal teams for efficient patient information processing.
  • Provide initial and ongoing training to staff to maintain service competency.
  • Ensure adequate staffing levels to meet departmental needs.
  • Prioritize interventions to resolve operational issues effectively.
  • Conduct timely employee evaluations and regular check-ins with team members.
  • Participate in clinical meetings to review performance metrics and improvement plans.
  • Communicate organizational changes to staff promptly.
  • Hold staff accountable for meeting productivity standards.
  • Perform additional duties as assigned.


This position requires compliance with drug and alcohol testing policies following a conditional offer of employment.

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