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Admission Team Supervisor

2 months ago

Temple Terrace, Florida, United States Chapters Health System Full time
Admission Team Supervisor (RN)

At Chapters Health System, we are driven by a mission to provide exceptional patient care and unparalleled customer service within our communities. Joining our team means becoming part of a dedicated group that values the impact of our work.

Position Overview:
The Admission Team Supervisor is tasked with overseeing the intake and referral processing operations. This role involves guiding team members' performance through constructive feedback, mentorship, and educational opportunities to foster professional growth.

Collaboration with the team is essential to fulfill the needs and expectations of the medical community, patients, and their families while achieving the department's key performance indicators.


Qualifications:

  • Bachelor's degree in a relevant field or a comparable combination of education and experience
  • Current Florida RN license, active single-state out-of-state nurse license, or active multistate/compact nurse license
  • A minimum of three (3) years of relevant experience, including at least one (1) year in a managerial role
  • Active BLS certification for healthcare professionals from a recognized organization
  • Experience in Acute and/or Post-Acute settings is preferred
  • Proven ability to manage multiple tasks with a keen attention to detail
  • Experience in managing remote teams
  • Proficient written and verbal communication skills in English
  • Familiarity with EMR/EHR systems
  • Capacity to demonstrate urgency and devise innovative solutions to challenges
  • Strong listening, coaching, and training abilities
  • Valid driver's license and automobile insurance as per company policy; willingness to travel as needed
  • Ability to manage the physical and emotional demands of the role
  • Composure in crisis situations
  • Strong focus on goals and outcomes with excellent time management skills
  • Exceptional customer service orientation
  • Self-motivated work style with the capability to manage multiple priorities with minimal supervision

Core Competencies:

  • Completion of competency requirements for this position.

Employee Responsibilities:

  • Represent the organization professionally through quality care and services.
  • Adhere to all applicable regulations and maintain a strong stance against fraud and abuse.
  • Follow company policies, procedures, and standard practices.
  • Uphold health, safety, and security protocols.
  • Maintain confidentiality regarding patients, families, colleagues, and sensitive situations.
  • Utilize resources responsibly and efficiently.
  • Promote the organization through active participation in community and professional organizations.
  • Engage proactively in enhancing performance at all levels.
  • Commit to continuous professional development.
  • Advance skills in electronic media.
  • Support organizational research and educational initiatives.
  • Share knowledge with colleagues both formally and informally.
  • Participate in quality assessment and performance improvement activities as relevant.

Leadership Attributes:

  • Effective communication skills, adapting style to suit the audience.
  • Initiative in taking action to achieve objectives.
  • Understanding of management responsibilities and challenges.
  • Sound judgment in decision-making based on factual information.
  • Planning and organizing skills to allocate resources effectively.
  • Leadership abilities to guide others towards task completion.
  • Commitment to ethical standards and compliance.
  • Educating and monitoring staff on regulatory compliance responsibilities.

Key Responsibilities:

  • Oversee Clinical Liaisons, Admission Nurses, and Admission Social Workers to ensure prompt responses to referrals and a smooth transition for patients and families into the program, ensuring exceptional customer service.
  • Hold staff accountable for performance, ensuring consistency and follow-through on expectations and documentation. Conduct timely employee evaluations and quarterly meetings with direct reports.
  • Collaborate with Directors of Professional Relations and Representatives to achieve agency referral and admission objectives.
  • Maintain relationships with internal and external referral sources to facilitate efficient patient information processing.
  • Ensure accurate completion of admission documentation to comply with regulatory and agency standards.
  • Manage scheduling to guarantee adequate staffing to meet referral needs and productivity goals.
  • Ensure staff training is current across all service lines, benefits, and coverages, providing ongoing education to maintain service competency.
  • Prioritize interventions to effectively address operational and care delivery challenges.
  • Participate in clinical operations meetings to review performance indicators and improvement plans for unmet goals.
  • Conduct regular staff meetings to discuss performance metrics, quality scores, and organizational updates, ensuring timely communication of changes.
  • Perform additional duties as assigned.


This position requires consent to drug and/or alcohol testing after a conditional offer of employment, along with ongoing compliance with the Drug-Free Workplace Policy.