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RN, Care Advisor
2 months ago
Chapters Health System is seeking a dedicated and compassionate RN, Care Advisor to join our team. As a key member of our interdisciplinary team, you will provide exceptional patient care and support to patients and their families in their homes, assisted living facilities, nursing homes, or hospitals.
Key Responsibilities- Make after-hours visits to patients to provide compassionate customer service and assess their immediate needs.
- Provide and manage direct care to patients and families as part of the Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical, and biological components.
- Demonstrate clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
- Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
- Educate patients, families, caregivers, and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
- Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
- Attend patient deaths, prepare bodies for transport, oversee disposal of medications, and provide bereavement support.
- Complete documentation per policy and procedure.
- Current license as RN in the state where the employee will be working.
- Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
- Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
- Mobile Driver - Valid driver's license and automobile insurance per Company policy.
- Reliable transportation to meet patients' needs.
- Excellent critical decision making and problem-solving skills.
- Excellent clinical and assessment skills.
- Ability to use equipment with visual and auditory mechanisms.
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
- Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
- Strong patient service skills.
- Information seeking / probing skills.
- Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits.
- Ability to work in a cooperative team environment.
- Able to exhibit a sense of urgency in daily work activities.
- Skilled in computer operations; proficiency in MS Office software applications, on-line research, and proven data entry and navigation skills.
- Available to work shifts to accommodate extended hours of operation as scheduled.
- Ability to perform sedentary work with frequent interruptions.
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations.
- Active BLS for healthcare professionals from the American Heart Association or Red Cross.
