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Clinical Operations Manager

2 months ago

Temple Terrace, Florida, United States Chapters Health System Full time
Manager, Patient Resources (RN)

At Chapters Health System, we are dedicated to a mission that transcends mere employment; it is about making a significant impact in the lives of our patients and their families. Our commitment to exceptional patient care and outstanding service is what sets us apart in the community.

Position Overview:
The Clinical Manager of Triage is responsible for leading the 24/7 nursing teams that provide telephonic support to patients and their families. This role involves collaborating with the team to ensure all shifts are adequately covered while offering immediate decision-making support.

Essential Qualifications:
  • Bachelor’s degree in a relevant field or equivalent experience.
  • Active RN license in Florida or a valid multi-state/compact license.
  • Current BLS certification from an accredited organization.
  • Minimum of three years of relevant experience, including at least one year in a managerial role.
  • Experience in acute or post-acute care settings is preferred.
  • Proven ability to manage multiple tasks with a keen attention to detail.
  • Experience managing remote teams effectively.
  • Strong communication and interpersonal skills.
  • Familiarity with EMR/EHR systems.
  • Ability to handle crisis situations calmly and effectively.
  • Valid driver’s license and automobile insurance as per company policy.
  • Willingness to travel to various locations as needed.

Core Competencies:
  • Complete all competency requirements for this role.

General Responsibilities:
  • Uphold the company’s professional standards in all interactions.
  • Adhere to all regulatory requirements and company policies.
  • Maintain confidentiality regarding sensitive information.
  • Utilize resources responsibly and efficiently.
  • Engage in community and professional organizations to promote the company.
  • Continuously seek to enhance personal and team performance.

Leadership Attributes:
  • Effective communication tailored to diverse audiences.
  • Proactive in initiating actions to achieve objectives.
  • Strong decision-making skills based on logical assessments.
  • Ability to plan and allocate resources effectively.
  • Leadership skills that inspire and guide team members.
  • Commitment to ethical standards and regulatory compliance.

Key Responsibilities:
  • Supervise telephonic staff managing patient-related inquiries and ensure high service standards.
  • Foster relationships with community stakeholders and internal teams for efficient patient information processing.
  • Oversee staff training to maintain service competency and identify educational opportunities.
  • Ensure adequate staffing levels to meet departmental needs.
  • Prioritize interventions to resolve operational challenges effectively.
  • Conduct timely employee evaluations and regular meetings with direct reports.
  • Participate in clinical meetings to assess performance metrics and improvement strategies.
  • Communicate organizational changes promptly to staff.
  • Hold staff accountable for meeting productivity goals.
  • Perform additional duties as assigned.

This position requires compliance with drug and alcohol testing policies as part of the employment process.