Junior Collections Specialist
2 weeks ago
Collections Representative:
Position Overview:
In a dynamic call center environment, you will engage in outbound communications while also managing incoming inquiries. This role focuses on early-stage collections (1-30 days overdue), with a target of making a significant number of calls each day. The primary objective is to assist members in resolving their accounts before they progress to mid or late-stage collections, which can impact their credit ratings.
Key Qualifications:
- Strong communication abilities
- Proficient in navigating various systems
- Negotiation skills to effectively engage with members
- Competitive mindset, driven to achieve results
- Empathetic approach to problem-solving and overcoming challenges
Experience Requirements:
- Entry-level position; prior experience in finance or collections is advantageous
- Experience in a call center setting is beneficial for adapting to a fast-paced atmosphere
- Background in customer service, retail, or hospitality can be relevant
- Personality and cultural fit are crucial; we seek dedicated, competitive individuals with clear communication skills
Performance Metrics:
Success in this role is measured by the effectiveness in managing accounts and collecting outstanding balances.
- Regular reports will rank counselors based on their monthly collection achievements.
- Performance visibility allows you to compare your results with peers.
Training Program:
The initial training spans four weeks, combining virtual and classroom instruction, followed by four weeks of hands-on NEST training.
First Four Weeks:
- Training schedule: Monday to Friday, 7 AM - 3:30 PM CST / 8 AM - 4:30 PM EST
- First three days will be conducted on-site, transitioning to a hybrid model for the remaining training period.
NEST Training:
- Duration: Four weeks, Monday to Friday, 7 AM - 3:30 PM CST / 8 AM - 4:30 PM EST
- All training will be conducted on-site, focusing on phone etiquette and system navigation.
- Following training, there will be a nesting period led by the leadership team to further develop skills.
Work Schedule:
- Monday to Saturday, 10:00 AM - 7:00 PM
- Availability to work all Saturdays is required, with a weekday off in exchange.
- Hybrid work model includes two days on-site each week.
- Note: Full on-site training and work is an option.
Compensation:
$18.95 per hour
About TEKsystems:We are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.
TEKsystems is an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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