Audio-Visual Operations Supervisor

2 weeks ago


Baton Rouge, Louisiana, United States Louisiana State University Full time

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Job Posting Title:

Audio-Visual Operations Supervisor

Position Type:

Professional / Unclassified

Department:

LSUAM FA - ITS - SO - UECM - AV Operations

Work Location:

0201 Fred C. Frey Computing Services Building

Pay Grade:

Professional

Job Overview:

The Audio-Visual Operations Supervisor will report directly to the Director of UECM.

The main objective of this role is to actualize the technological aspirations of the LSU A&M classroom and conference room settings in the most efficient and timely manner, overseeing the process from design through to execution.

This encompasses the installation, repair, and upkeep of audio-visual and technology-related apparatus across all classrooms on the LSU A&M campus.

This position is responsible for managing technical service operations for media-enhanced learning and presentation environments, employing high-level media control systems maintenance.

As the Audio-Visual Operations Supervisor, you will direct daily operations, ensuring adherence to AV protocols.


Key Responsibilities:

Management:
Oversee and organize unit personnel for various projects while acting as the team leader.

Provide guidance and insights to supervisors and other university staff concerning classroom and conference room system integration, equipment testing, and product evaluations, as well as assessing new technologies to offer feedback to the Director of UECM.

(30%)

Installation and Maintenance:
Carry out the installation, repair, and maintenance of classroom and conference room environments on campus.

Maintenance duties include thorough troubleshooting of AV infrastructure across multiple control system platforms, cabling/termination, advanced support for any AV control systems, projector maintenance, and audio troubleshooting.

(20%)

AV Room Support:
Diagnose and troubleshoot the functionality of media control systems and associated AV equipment. Provide real-time troubleshooting and resolution of AV issues in alignment with the University’s mission.

Manage the AV service desk phone, oversee and update the ticketing system, and monitor any AV alert systems as necessary to ensure efficient and effective support.

(20%)

AV Events:
Assist in providing live audio support for senior management and oversee the Audio-Visual Technicians in this capacity. This includes all facets of production from organizing setup and operation to guarantee successful events and customer satisfaction. (10%)

Staff Audio-Visual Training:

Facilitate and coordinate training for staff on utilizing media software and hardware; offer technical advice, training, and hands-on assistance as requested in media-enhanced classrooms.

(10%)

AV Trends:
Assess and explore technologies that support AV operations. (5%)

Other duties as assigned. (5%)

Minimum Qualifications:
A bachelor’s degree accompanied by three years of AV experience. Previous supervisory experience is required.

Proficiency with Extron and Crestron programming.

In-depth knowledge of installation, maintenance, and remote monitoring of multimedia equipment such as:
LCD monitors and projectors, document cameras, IP networking, student response systems, sound systems, switchers, and software/firmware installation. Familiarity with computers and computer networking is essential. The ability to supervise student workers and assist customers with orientation or troubleshooting in using multi-mediated teaching facilities is necessary.

LSU is dedicated to fostering an inclusive environment where our employees feel valued for their skills and individuality.

If you do not meet the minimum qualifications as listed, but possess significant experience within the primary job responsibilities, we encourage your application.


Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Please provide three professional references including name, title, phone number and e-mail address.
An offer of employment is contingent on a satisfactory pre-employment background check.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:


LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.

For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management.

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