Restaurant Operations Supervisor
2 weeks ago
Cicis Pizza is a rapidly expanding chain with over 300 locations across 32 states. We are in search of skilled Shift Leaders who will oversee the daily operations of our restaurants, ensuring adherence to company protocols in all facets of service, including food preparation, customer engagement, and maintaining the highest standards of quality and service.
Key Responsibilities:
- Exhibit outstanding operational skills and personal integrity in all restaurant activities, ensuring that each product meets Cicis standards and accurately reflects customer orders.
- Address all customer inquiries and concerns in a professional and timely manner. Gather customer feedback, share insights with the team, and utilize this information to enhance operations and foster brand loyalty. Train and communicate quality standards to team members using resources such as the Cicis Operations Manual and Team Member Handbook.
- Lead a restaurant team, ensuring adequate staffing levels based on anticipated sales, effectively train team members to exceed customer expectations, uphold uniform and appearance standards, and coach for improved performance. Cultivate a team-oriented atmosphere filled with energy and enjoyment.
- Drive sales goals by delivering prompt and friendly customer service; enhance sales through team member training and effective execution.
- Support overall profit objectives by efficiently using the POS and other systems. Perform cash management responsibilities. Assist in managing inventory levels according to company guidelines to minimize waste and loss. Safeguard company assets by maintaining a clean, safe, and organized restaurant environment, consistently adhering to safety and security standards.
- Must be at least 18 years old
- Must possess reliable transportation
- Must be available to work extended hours, including nights and weekends, as needed
- Ability to perform all job duties across various positions in the restaurant
- Ability to lead a team during a shift without supervision
- Bilingual capabilities preferred in certain markets
- Proficient in using phones and computers
Employment is contingent upon satisfactory results of a background check.
Cicis is an E-Verify Company.
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