Sales Support Technical Team Lead

4 days ago

Baltimore, Maryland, United States MOI, Inc Full time
Job Summary

The Sales Support Technical Team Lead is responsible for providing technical and administrative support to the sales support team. This includes facilitating the gathering, analysis, and troubleshooting of sales support related operations, ensuring compliance with company procedures, and providing training and ongoing support for sales support staff.

Key Responsibilities
  • Provide technical assistance for orders, account statuses, and relevant problems related to CORE and CAP system processes.
  • Develop and recommend training and development systems and procedures for the sales support team.
  • Provide analytical support for process improvement initiatives by identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
  • Collect and interpret statistical data utilizing MOI ERP applications in relation to pre-order entry practices, including proposal generation and order accuracy.
  • Work with management to identify specific work situations requiring employees to understand changes in policies, procedures, regulations, and technologies.
  • Review orders to ensure compliance with MOI sales support standards and to ensure milestones and standards are met.
  • Ensure the sales support team works in accordance with the approved company operating policies, procedures, practices, and methods.
  • Collaborate with the Sales Support Director and other management staff to discuss performance improvement techniques, successful change management, and ongoing training efforts.
  • Conduct one-on-ones to review current and upcoming projects and provide training opportunities.
  • Lead department trainings and meetings.
Requirements
  • Effective oral and written communication skills.
  • Excellent interpersonal/customer service skills.
  • Ability to process computer data and to format and generate reports.
  • Proficient in office computer software use (Word, Excel, Outlook, etc.).
  • Project a professional demeanor.
  • Excellent organizational skills required.
  • Work successfully in a team environment.
  • Adaptability, positive attitude, professionalism, and flexibility.
  • Strong attention to detail.
  • Hands-on experience with ERP and CRM systems.
  • Excellent problem-solving skills.
  • Must possess excellent time management skills; must be able to handle multiple projects with deadlines in a fast-paced environment.
Education and Experience

Bachelor's Degree with 3-5 years of experience in support, preferably in customer service and solution development, or equivalent combination of education and experience. Preferred experience with ERP and CRM systems.

Compensation and Benefits

The salary range for this position is $75,000 to $90,000 annually. Benefits include medical/dental/vision insurance, life insurance, long-term disability insurance, vacation, paid holidays, paid parental leave for eligible employees, matching 401(k) plan, Employee Stock Ownership Plan (ESOP), and other benefits.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

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