Food and Beverage Operations Manager

3 days ago


Universal City, California, United States Hilton Los Angeles Universal City Full time
Job Summary

We are seeking a highly skilled Food and Beverage Manager to join our team at Hilton Los Angeles/Universal City. As a key member of our hotel's operations team, you will be responsible for overseeing the daily management of our food and beverage outlets, ensuring exceptional guest service and financial profitability.

Key Responsibilities:

  • Assist in the management of all food and beverage operations, including guest service, food quality, inventory management, and budgeting.
  • Deliver superior service and maximize customer satisfaction, exceeding SALT Survey levels.
  • Ensure consistency in food quality and presentation, monitoring cost and portion controls.
  • Assist in monitoring and developing team member performance, providing supervision and professional development.
  • Meet and greet guests, responding to inquiries, requests, and issues in a timely and friendly manner.
  • Monitor and assess service and satisfaction trends, evaluating and addressing issues to improve.
  • Ensure compliance with health, safety, sanitation, and alcohol awareness standards.

Requirements:

  • A minimum of 3 to 5 years of progressive management experience in food and beverage operations.
  • Experience in restaurant, bar, banquet, stewarding, kitchen, sales, catering, and management required.
  • Knowledge and experience with forecasting, budgeting, labor management, and purchasing.
  • Ability to analyze data, make judgments, and ensure proper payroll and production control.
  • Strong communication and listening skills, with excellent speaking, reading, and writing abilities.
  • Ability to obtain necessary governmental licenses or certifications, such as Serve Safe certification.
  • Multiple language abilities preferred, with fluency in English required and Spanish desired.

Work Environment:

This position is located in our hotel's food and beverage department, with a focus on delivering exceptional guest service and financial profitability.



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