Food & Beverage Operations Lead
2 weeks ago
Round One Entertainment is seeking a dedicated Food & Beverage Operations Lead for our location in Plaza Bonita Mall.
As the Food & Beverage Operations Lead, you'll be responsible for overseeing all aspects of food and beverage service, ensuring exceptional customer experiences and driving operational excellence.
Your Responsibilities:- Manage daily F&B operations within budget guidelines, upholding the highest standards of quality and service.
- Oversee food preparation methods, portion sizes, presentation, and ensure adherence to established recipes and standards.
- Conduct regular taste tests to guarantee consistent flavor profiles and maintain product quality.
- Coordinate food and beverage deliveries, verifying product quality and quantity upon arrival.
- Monitor department budgets and payroll records, ensuring financial accountability and adherence to company policies.
- Develop and implement staff schedules, assigning duties effectively to optimize team performance.
- Address customer complaints promptly and professionally, resolving issues to ensure satisfaction.
- Maintain a thorough understanding of alcohol service procedures and regulations, ensuring responsible beverage service practices.
- Cultivate a positive and supportive work environment, fostering teamwork and employee engagement.
- Recruit, train, and develop F&B staff, providing ongoing guidance and support to enhance their skills and performance.
- Conduct regular performance reviews, providing constructive feedback and identifying areas for improvement.
- Ensure compliance with all health and safety regulations, maintaining a clean and sanitary work environment.
- Provide comprehensive reports on sales results, productivity metrics, and operational insights to management.
- Proven experience in managing food and beverage operations within a fast-paced environment.
- Strong customer service orientation with excellent interpersonal and communication skills.
- Demonstrated ability to lead, motivate, and develop teams effectively.
- Proficiency in financial management, budgeting, and payroll administration.
- Knowledge of food safety regulations and sanitation practices.
- Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
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