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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Earl Enterprises. As an Assistant General Manager, you will play a key role in the success of our restaurant operations, ensuring a positive guest experience and company profitability.
Key Responsibilities- Ensure a High-Quality Operation
- Ensure prompt, friendly service according to our guidelines.
- Provide family members, managers, and guests with a positive experience and atmosphere.
- Direct overall activities and performance of family members on a shift-by-shift basis.
- Drive positive guest experience through a front door and floor presence and accurate seating and quoting of wait times.
- Ensure positive guest experience by monitoring and ensuring appropriate 10 Steps of Service.
- Follow the Ten Points of Difference and Guest Standards of Execution as described in the Manager Training Orientation Workbook.
- Maintain the proper atmosphere through music and lighting levels for varying business periods.
- Promote an atmosphere of positive guest relations. Build guest relationships and respond to guest complaints or concerns professionally and in a timely manner. Responsible for written communications with guests as directed by the Partner.
- Manage the responsible service of alcohol. Monitor alcohol awareness. Establish a positive relationship with the local authorities and seek their help in managing alcohol-related issues.
- Responsible for developing sales and marketing strategies and for implementing, advertising, and promoting campaigns as assigned by the Partner. Responsible to support and implement Paisano Support Center marketing initiatives.
- Maintain and inspect dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions.
- Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant.
- Ensure all kitchen functions are performed according to our guidelines.
- Prepares for new menu implementations. Trains family members on new menu implementations. Ensures recipe adherence and check ticket times.
- Performs line checks throughout shift.
- Direct kitchen activities and performance of heart of house members on a shift-by-shift basis as needed.
- Works with Paisano Partner, Chef, and Sous Chef to help develop HOH family members through training, shift meetings, and in-store trainers. Enforces uniform standards. Provides feedback and follow-up.
- Prepares daily food production and par as necessary in absence of Chef and Sous Chef. Orders food and liquor items as required.
- Checks in liquor, wine, and beer ensuring company is billed for proper amount. Writes a check for liquor, wine, and beer to vendors where required by state law.
- Identifies operational opportunities; creates and implements plans to address opportunities (i.e. R&M, marketing, staffing, retention, and training). Creates and executes plan for department sales, profit, and people development as assigned by the Paisano Partner.
- Approves all food or beverage comps or promos.
- Ensures safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event a guest or a family member is injured.
- Ensures that proper security procedures are in place to protect family members, guests, and company assets, including security of beer walk-in, liquor room, and freezer. Pulls items from these areas as required throughout shift.
- Oversees FOH staffing, ensuring that adequate staffing is maintained and that overtime is minimized. Ensures sales forecasting and schedules reflect desired productivity and match daily labor controls.
- Interview hourly family member applicants.
- Manage and schedule departments as required in absence of the Paisano Partner. Ensures proper staffing levels for departments and shifts. Implements manpower plan for hourly staffing.
- Ensures that proper cash handling procedures are followed. Balances cash on hand with End of Day report, if closing manager. Prepares cash drawers and performs cash drop at end of AM shift. Disburses petty cash as required.
- Performs checkouts of food servers, To-Go, and bartenders ensuring that all tickets are accounted for, all comps have been signed, and the proper amount of cash and all credit card vouchers are obtained from family members and that the minimum amount of tips have been declared.
- Ensures that all meal and rest breaks are provided when required.
- Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant.
- Prepares reports at end of shift.
- Communication
- Professional oral and written communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant.
- Time Management
- Has great organization and time management skills.
- Stress Tolerance
- Maintains composure in stressful or adverse situations.
- Problem Solving
- Can resolve difficult or complicated challenges.
- Influencing Others
- Influences others to be excited and committed to furthering the organization's objectives. Able to take and give direction.
- Adaptability
- Adapts to changing business needs, conditions, and work responsibilities.
- Teamwork
- Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Business Acumen
- Aligns the direction, products, services, and performance of a business with the rest of the organization.
- Attendance
- Excellent attendance is required with schedule flexibility determined by business needs. Must be able to work all shifts when the restaurant is open.
