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Bilingual Patient Referral Specialist

2 months ago

San Francisco, United States TrueCare Full time

TrueCare

Temporary Position
Clinical Support Role
$21.50 To 26.88 Hourly

Are you a personable and meticulous professional? Do you possess experience in a dynamic office setting? Is your goal to ensure patients receive the quality care they require?

If this resonates with you, consider the role of Temporary Referral Coordinator at TrueCare. Our mission is to deliver comprehensive, quality healthcare, irrespective of an individual's financial capacity.

The Referral Coordinator's duties include the coordination, processing, and obtaining prior authorizations, as well as requesting reports for various medical referrals for services and procedures as directed by healthcare providers. This role also involves collaboration with other referral personnel, medical professionals, and patient care support teams to facilitate effective communication and ensure the successful tracking and management of referrals.

This position is based at our Patient Navigation Center and requires a Monday to Friday schedule from 8 AM to 5 PM, working alongside a dedicated, customer service-oriented team that values a positive work environment.

Qualifications:

  • Exceptional Customer Service Skills
  • Strong Attention to Detail
  • Commitment to Community Service
  • Robust Work Ethic
  • Consistent Employment History

Essential Requirements:

  • High school diploma or equivalent.
  • A minimum of one year of experience as a Medical Receptionist or Medical Assistant (MA) in an outpatient environment, or in medical case management.
  • Familiarity with medical terminology and procedures, including CPT and ICD codes.
  • Willingness to work outside of standard hours (e.g., 8 AM to 5 PM and rotating Saturdays).
  • Proficiency in PC-based software applications and the Microsoft Office suite, including Outlook, Word, and Excel.

Preferred Qualifications:

  • Bilingual in English and Spanish.
  • Two years of experience in referral coordination or medical assisting.
  • Understanding of insurance providers, their portals, and authorization approval processes.
  • Medical Assistant certification.
  • Experience in a community health center.
  • Familiarity with EHR and registration/billing software.

Employment is contingent upon compliance with health safety protocols.

TrueCare is dedicated to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee based on race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

Our aim is to foster authentic inclusion, belonging, and support for all team members.

In the spirit of pay transparency, we are pleased to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range) will be determined based on factors such as education, knowledge, skills, and experience. We also prioritize pay equity and consider the internal equity of our current team members when determining any final offer. Please note that the range mentioned above represents the full base salary range for the role.

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