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Bilingual Spanish Resolution Specialist

2 months ago

San Francisco, California, United States Alignment Healthcare Full time
Job Title: Bilingual Spanish Resolution Specialist

Alignment Healthcare is seeking a highly skilled Bilingual Spanish Resolution Specialist to join our member engagement team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, resolving complex issues, and ensuring a seamless experience for our customers.

Responsibilities:
  • Resolve member issues and concerns in a timely and professional manner
  • Provide accurate and timely information to members regarding their benefits and services
  • Collaborate with internal teams to resolve complex issues and improve member satisfaction
  • Develop and maintain knowledge of healthcare policies, procedures, and regulations
  • Provide exceptional customer service and support to members
Requirements:
  • Bilingual Spanish language skills (written and verbal)
  • Minimum 1 year of experience in healthcare or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At Alignment Healthcare, we are committed to delivering exceptional care to our members and providing a positive experience for our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.