EV Program Support Specialist
4 days ago
We are seeking a highly skilled EV Program Support Specialist to join our team at WEX. As a key member of our electric vehicle charging program, you will play a critical role in ensuring the success of our customers and the growth of our business.
Key Responsibilities- Onboard new customers and enable existing customers with our suite of EV products to ensure a smooth transition in their electrification journey.
- Maintain strong communication with Account Management, Legal, Product, and Sales providing necessary customer information when required.
- Assist Product with the documentation and training of WEX Account Management, Customer Service, and Implementation representatives on EV initiatives.
- Troubleshoot issues related to WEX and its integrated CPOs/partners for both customers and internal teams.
- Identify optimization opportunities and implement strategies to maximize revenue from these channels.
- Manage ancillary revenue streams by tracking and analyzing data related to RFID tags, Private Site/Depot installations, and At-Home Installation referrals.
- Ensure proper handling of EV entitlements, program eligibility, and subscription billing.
- Provide exceptional customer support.
- Manage EV-related data and reporting by generating accurate and insightful internal reports on EV program performance.
- Monitor various EV support channels to identify and address customer concerns proactively.
- Must be local and willing to travel to our Portland, ME HQ minimum 3 days a week.
- 5+ years of fleet industry-related experience.
- 5+ years of account management experience working with enterprise-level accounts.
- Bachelor's degree preferred.
- Strong understanding of electric vehicle charging technologies and infrastructure.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
- Technical and Financial system documentation skills are a must.
- Thrive in a dynamic and fast-paced environment.
- Exceptional communication and interpersonal skills, both written and verbal.
- Detail-oriented and have a strong commitment to accuracy.
- Proficient in data analysis and reporting tools.
- Experience with WEX and CPO systems.
- Background in customer service or technical support.
- Passionate about sustainability and environmental initiatives.
- Ability to work cross-functionally across a large matrixed organization.
Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market-competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental, and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.
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