Hospitality Services Coordinator

3 weeks ago

Redwood City, California, United States Forrest Solutions Full time
Hospitality Associate Job Description

Job Title: Hospitality Associate

Company: Forrest Solutions

Location: Redwood City, CA

Job Type: Full-time

Pay Range: $28-$29 per hour

Job Summary:

The Hospitality Associate plays a vital role in ensuring the seamless operation of our office environment. This position is responsible for providing exceptional service across a range of functions, including hospitality, mail handling, meeting support, and facilities maintenance.

Key Responsibilities:

  • Client Experience & Hospitality:
    • Act as the face of Forrest Solutions, delivering top-tier hospitality to all visitors and staff.
    • Ensure all office spaces, including meeting rooms and common areas, are impeccably maintained and presented.
    • Greet and assist guests with a high level of courtesy, anticipating needs, and providing seamless support to enhance their experience.
    • Support the clients hoteling culture by assisting visitors with workspace arrangements and managing room occupancy efficiently.
    • Proactively address and resolve any concerns or inquiries from clients, ensuring a high level of satisfaction.
  • Attention to Detail in Operations:
    • Execute daily tasks with precision, ensuring all office services, including mail distribution, reprographics, and meeting room setups, are performed to exacting standards.
    • Maintain meticulous records of all operations, ensuring accuracy in document reproduction, mail processing, and inventory management.
    • Regularly inspect office areas for cleanliness, organization, and functionality, making adjustments as necessary to maintain a pristine environment.
    • Assist with interoffice moves, including furniture relocations and meeting setups, ensuring seamless transitions and optimized space utilization.
  • Facilities Support:
    • Contribute to facilities maintenance by performing light carpentry, fixture maintenance, and ensuring the sanitization of designated areas.
    • Monitor and replenish office supplies, ensuring all necessary materials are available and properly stored.
    • Collaborate with the facilities team to ensure all signage is current and appropriately placed, contributing to the professional appearance of the office.
  • Mail & Print Services:
    • Oversee mail services, including sorting, distribution, and processing of outgoing mail with the utmost accuracy.
    • Provide high-quality reprographic services, including copying, binding, and quality control, ensuring all materials meet client specifications.
    • Maintain and operate all mailroom and print equipment, ensuring they are in excellent working condition.
  • Process Improvement & Reporting:
    • Collaborate with the client and Forrest Solutions team to identify opportunities for process improvements that enhance operational efficiency.
    • Regularly update the Site Operations Manual/Playbook, ensuring documentation is current and reflective of best practices.
    • Participate in leadership and management discussions, offering insights and recommendations to improve service delivery and client satisfaction.

Qualifications:

  • Strong attention to detail and commitment to delivering high-quality work.
  • Exceptional interpersonal and communication skills, with a focus on customer service.
  • Ability to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
  • Experience in a similar role within an office environment is preferred.
  • Proficiency with office equipment and a basic understanding of facilities maintenance.

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